Chow Vuppalapati

• Analyzing both inbound and outbound traffic patterns by monitoring the logs of all network security devices to defend against the intrusions into the network.

• Analyzing IPs and URLs with the help of various online Threat intelligence tools.
• Proactively monitor and gather IOCs related to Malware/Ransomware/Phishing from various Threat Intelligence feeds and share the advisory with the manager blocking them at Gateway level.
• Investigating Phishing emails by analyzing the email headers followed by mitigation by creating ticket and assigning it to the respective team member.
• Performing sandbox analysis on Malware incidents that triggers in Sophos EDR.

• Monitoring security logs and events using office 365 tools to identify and respond to potential security incidents.
• Conducted security awareness training for employees to promote a culture of security within the organization.
• Responded to security incidents, conducted root cause analysis, and developed remediation plans to prevent future incidents.
• Providing specialist skills in supporting and troubleshooting servers, cisco switches and firewalls.
• Working with azure regarding audit logs and monitoring students’ activities.
• Remotely accessing laptops/desktops using Splashtop to resolve issues.
• Working with Intune admin policies in the Organisation.

• Assisting teachers and admin staff with technical issues and working with applications Such as Sentral, Saas, Account Right, Sagemicropay and Edval.

• Installing applications in IPADS through JAMF.
• Maintenance of Desktops/Printers in staff rooms and photocopying rooms.
• Administrating the internal network infrastructure including - Site to Site and SSL based VPN remote users, password policy, DNS, DHCP management, and VoIP phone systems.
• Preparing School computers for student online tests and other online assessments.
• Modifying and creating Active Directory clients, security groups, and run the group policy on a single network domain.
• Install, configure, test, maintain, administer and troubleshooting network peripherals such as site- to- site VPNs, Applications, workstations, servers, Firewalls, and operating systems.
• Working with Cisco Meraki Switches, access Points and creating virtual machines and data backup.
• preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions.
• integration of applications such as click view, Oliver, Sora to SSO (Single Sign On).
• Creating, completing, assigning, and tracking all the IT requests in the ticketing tool.

• Supported the implementation and maintenance of software systems, including ERP and CRM systems.
• Conducted data analysis and developed reports to support business decision-making.
• Assisted in the development and execution of IT projects, ensuring that project timelines and budgets were met.
• Provided technical support to end-users, troubleshooting and resolving issues in a timely manner.
• Build and deploy operating systems and software applications in user machines.
• Working with MSP-N Central to monitor all devices.