Chris Aitchison

Relationship Manager between dairy farm owner and Norco Co-operative (processor)

• Focus on farming improvements and farm milk quality impact with effective communication to farmer shareholders
• Support dairy farming businesses 70 in SEQ.
• engagement with internal stakeholders around procedural processes.
• Implementation of standard operating procedures
• Strategy and Vision for Milk Supply Team covering NSW and QLD.
• Audit and compliance changes to improve efficiency

• Critical business interface between the Cooperative and the Farmer/ Shareholders
• Which requires strong interpersonal, relationship and communication skills
• Relationship management encompassing everything to do with the Cooperative and Dairy sector
• Farm portfolio estimated at $1.5bn in farm assets and milk solids supplied
• Currently supporting 185 farms with approximately 25 million ms/kg's
• Ability to support industry changes that impact global markets and access to trade
• Communicating the Cooperative's strategy and bringing farm owners on the journey
• Wining/Retaining milk supply for the cooperative, which is the life blood of the business
• Returned 700,000 kg's/milk solids in two years, returning farmers back to the cooperative over the competition due to excellent relationship building
• Achieved KPI's every season
• Also increased growth through creating a virtual leadership team between different business groups.

• Development of project to respond to identified risks to milk testing, including writing and management of the RFI tender
• Leading this project included all reporting requirements
• Management of the National Risk Management Plan (RMP) for all Farm Dairies & National Transport, including all regulatory and market requirements for raw milk
• Stakeholder management essential to the fulfilment of government requirements
• Major stakeholder management with MPI, Government bodies and external verification auditors
• Integrity on internal audit and programmes related to the RMP that are audited by overseas governments and customers
• Management of regulatory programmes, Internal audit plans as well as external verification audits
• Ownership and management of routine and non-standard milk testing programmes

• Priority focus of repairing fractured relationships with MPI and other stakeholders
• Building relationships with key external stakeholders the (Ministry for Primary Industries-MPI) and other Government regulatory bodies
• Lead the day-to-day alignment of Fonterra's strategy vs
• Government requirements from an export operations perspective
• Product eligibility learning module development for Fonterra staff
• DPSAC change and efficiencies, driving continuous Improvements and engagement with the Dairy Industry and MPI
• Engagement Strategy with MPI and internal Fonterra stakeholders.

• Supply Chain Management – Leading a team on daily operational execution
• Maintaining supply chain, and engaging with stakeholders across the value chain to deliver to customers requirements and achieving “perfect order” metrics
• Leadership- Demonstrate leadership in customer and market data integrity
• Lead and manage the team to ensure optimal services to the customer
• Develop and coach a team of successful and motivated achievers in operational support
• Customer Relationship Management – Accountable for providing high customer service levels and develop strong relationships, promoting an ongoing improvement in our global customer value management (CVM) score
• Perfect Order” metric achieved every year
• Implementation of 90-day plans that achieved sustainable improvements with a view to increase customer satisfaction
• Creation of an effective team, process, and mind-set with an alignment of objectives to key stakeholders.

• A focus on both operational delivery and strategic outcomes for a tier one customer (Pfizer/Wyeth SEA / Asia Pacific region)
• Owned the relationships with internal and external stakeholders of Fonterra Trade and Operations
• Managing strategic initiatives with our key customers to further improve customer relations and deliver performance through DIFOT/IS
• Cost avoidance strategy resulting in $500 USD of savings per quarter
• Driving improvements for Pfizer Nutritional through the Balance Scorecard, Pfizer China Dec 2011 survey reported Fonterra at 99.4%
• Order smoothing initiative, reducing impact on customer
• Project managed the migration of Fonterra Japan through to a new complaints system, as well as process improvements, this was critical as it was impacted our Japanese market.

• Develop plans to drive revenue growth, through business focused strategic solution offering
• Working at CxO level, this consultative role worked in partnership with the customer by adding value to their organisations through comprehensive ICT solutions
• Development of an organisations' strategy “ISSP” road map for transformation
• Instrumental in the growth of Axon Hamilton by 87% in FY 07
• In 2008 I was awarded Sales Achiever for 2008
• Continual growth through a recession with growth of 60% in FY 08 and 12% FY 09
• Increased sales volume through the creation of new business and development of existing customers
• Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
• Increased portfolio growth by effectively identifying new business opportunities through market research and networking.

• Development of the company strategy, based upon professional ICT services and experience from UK market
• Contracted to Mighty River Power as a Customer Service Delivery Advocate (conduit between IS & Business units)
• Increased turnover by seven-fold in the first year and increased gross profit by 80%
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.