Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Hamilton

Perth,WA

Summary

Adaptable and resilient with strong attention to detail Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Efficient worker bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Overview

16
16
years of professional experience

Work History

FIFO Utility Worker

ISS Facility Services
11.2022 - Current
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Collected and disposed of trash and debris.
  • Streamlined workflow processes by effectively managing inventory levels of equipment parts, tools, and supplies needed for daily operations.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Cleaned residents rooms, storage areas and other areas within the village.
  • Stripping and sealing of floors.

Registered Nurse

South Eastern Trust
07.2019 - 07.2022
  • Provided direct patient care, stabilized patients and determined next course of action
  • Organized and managed care of patients undergoing various therapies and procedures
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length
  • Audited charts and reviewed clinical documents to verify accuracy
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Administered medications via oral, IV and intramuscular injections and monitored responses
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
  • Worked in team environment to maintain high levels of productivity
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Monitored patient reactions to drugs and carefully documented findings
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.

Registered Nurse

South Eastern Trust Dundonald Hospital
10.2016 - 07.2019
  • Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques
  • Monitored patients before, during and after surgical operations to evaluate patient care and maintained aseptic techniques during wound dressings
  • Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake
  • Collaborated with members of patients' healthcare team to deliver appropriate level of care
  • Managed care from admission to discharge
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
  • Assessed team members' workloads and pitched in to help in areas where need was most evident
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management
  • Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence
  • Coordinated nursing care to be carried out according to facility guidelines and regulations
  • Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit
  • Provided direct patient care, stabilized patients and determined next course of action
  • Audited charts and reviewed clinical documents to verify accuracy
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions
  • Organized and managed care of patients undergoing various therapies and procedures
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length
  • Recorded and measured patients' weight, temperature, respiration and blood pressure.

Retail Store Manager

Mr McCoosh
08.2012 - 10.2016
  • Managed store organization, maintenance and purchasing functions
  • Resolved customer service issues promptly
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Submitted orders for new inventory
  • Examined merchandise to verify correct pricing and attractive displays
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service
  • Answered questions about store policies and addressed customer concerns
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Optimized store displays and appearance via strategic merchandising.

Registered Nurse

Ramsay Health Care
02.2011 - 07.2012
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks
  • Provided direct patient care, stabilized patients and determined next course of action
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches
  • Managed care from admission to discharge
  • Updated patient charts with data such as medications to keep records current and support accurate treatments
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education
  • Implemented medication and IV administration, catheter insertion and airway management
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing
  • Monitored patient reactions to drugs and carefully documented findings.

Registered Nurse

Ramsay Health Care
02.2008 - 12.2010
  • Searched at library and in scholarly databases to locate necessary information for research projects
  • Organized and managed care of patients undergoing various therapies and procedures
  • Followed school and classroom policies, regulations, dress codes and schedules
  • Managed care from admission to discharge
  • Worked in team environment to maintain high levels of productivity
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.

Education

Graduate Certificate in Clinical Nursing -

The University of Notre Dame Australia
07.2012

Batchelor of Science in Nursing And Midwifery -

Edith Cowan University
02.2008

Skills

  • Team Collaboration
  • Effective Customer Communication
  • Flexible and Adaptable
  • Self-Motivated
  • Good listening skills
  • Responsible
  • Organization and Time Management
  • Decision Making
  • Customer Service

Timeline

FIFO Utility Worker

ISS Facility Services
11.2022 - Current

Registered Nurse

South Eastern Trust
07.2019 - 07.2022

Registered Nurse

South Eastern Trust Dundonald Hospital
10.2016 - 07.2019

Retail Store Manager

Mr McCoosh
08.2012 - 10.2016

Registered Nurse

Ramsay Health Care
02.2011 - 07.2012

Registered Nurse

Ramsay Health Care
02.2008 - 12.2010

Graduate Certificate in Clinical Nursing -

The University of Notre Dame Australia

Batchelor of Science in Nursing And Midwifery -

Edith Cowan University

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Paula Hamilton