CHRIS Baker
Carlingford,Australia
Summary
Customer Service professional recognized for consistently delivering exceptional service while ensuring compliance with industry standards. Expertise in problem-solving and adapting to diverse customer needs, fostering a collaborative environment that enhances team performance. Proven ability to improve customer satisfaction through effective communication and innovative solutions. Career focused on leveraging skills to elevate customer experiences further.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Project Officer
Matrix888
04.2023 - Current
- Company Overview: Traffic and Transport Data - Project Officer
- Provided outstanding customer service in alignment with matrix standards, ensuring client satisfaction and positive interactions
- Planned, coordinated, and executed various traffic surveys (ATC, IC, mid-block), maintaining clear communication with stakeholders and ensuring seamless data collection
- Leveraged Trinity & Servicem8 platforms for efficient project management and exceptional service delivery
- Developed safe work method statements and upheld strict safety compliance, prioritising customer and team well-being
- Collaborated with processing and analysis teams while coordinating field installers to meet client expectations
- Led projects to successful completion, ensuring high-quality results and timely service for customers
- Provided quality assurance checks and processed video data, proactively addressing any issues to maintain service excellence
- Engaged in industry events and pursued continuous professional development to enhance customer service expertise
- Demonstrated strong organizational and time management skills, ensuring efficient service execution
- Excelled in communication and relationship-building, fostering trust with clients and team members
- Adopted a detail-oriented, problem-solving approach to deliver customer-focused solutions
- Proficient in MS office (excel, word, outlook) to enhance service efficiency
- Ensuring full compliance with organizational policies, WH&S, and legislative requirements, maintaining a safe and professional service environment
- Actively contributed as a member of the WH&S committee, advocating for a safe and customer-friendly workplace
- Traffic and Transport Data - Project Officer
Sole Trader
Expo Evolutions
02.2022 - 04.2023
- Company Overview: Company based at Smithfield
- Working as a sole trader, primarily for Expo Evolutions, a company based at Smithfield
- Organising, filling, delivering, and setting up the equipment and items required for trade shows
- Casually employed at Bravo Gelato, based at Rydalmere, completing a variety of duties, utility and light truck driver, warehousing and stock receiving and distribution
- Company based at Smithfield
Duty Manager
North Ryde RSL Club
06.2009 - 02.2022
- Responsible for directing and overseeing day-to-day Club operations
- Management of Club opening, closing and change of shift functions and procedures to maintain high operational standards
- Management of all daily workloads of staff by organizing effective schedules and rostering for tasks delegation including shift handover issues, roster changes, count and balance main float/poker machines, etc
- Review of tasks and performance of team members to ensure the Club is well presented, maintained and functioning
- Management of a large team ensuring customer service and compliance standards are met and maintained
- Development of strong collaborative partnerships across diverse stakeholders including business units, customers, and vendors
- Regular reporting, reviews and audits of compliance issues, including timely and accurate reports, correspondence, briefings and submissions of compliance activities and corrective actions recommendations e.g
- WHS, gaming
- Monitor and reporting of all staff training on gaming and compliance
- Provide training and development of team members for compliance, policy, and club operations requirements e.g., company policies, standards
- Develop and train staff in communication skills, conflict resolution, resolving issues and customer complaints
- Stakeholder feedback – established customer feedback paths for insights on experiences, quality, and compliance to proactively resolve issues, and continuous improvement
- Embed and maintain safeguard procedures for staff and customers with timely identification and resolution of WHS issues
- Managed and led regular compliance meetings with management, staff and stakeholders to discuss, review and identify risks or concerns
- Mentoring – Establish strategies for staff on driving performance and improving customer relations
- KENO trainer for the club from 2009-2022 - regular training sessions for team members/managers on all aspects of KENO
- WHS management representative
Club Supervisor (multiple sites)
North Ryde RSL Club
01.2000 - 12.2008
- Responsible for general club administrative day-to-day duties and functions
- Additional position as Club Supervisor/Manager of Ryde Sports Club (formerly Eastwood Rugby Club) on weekends, special events/functions, or as required
- Management of Club opening, closing and change of shift functions and procedures to maintain high operational standards
- Regular reporting of compliance issues, including accurate reports and correspondence of compliance activities and corrective actions recommendations e.g., WHS, gaming
- Responsible for general administration, monitoring and assistance with all poker machines within the club premises, including regular team member training
- Operated and monitored Keno and TAB services and procedures within the club
- General bar services - responsible service of alcohol, customer service, bar management
- Cellar management and operations, maintenance, stock control
- Operated and drove the club courtesy bus services for patrons/members via specific routes within the local community
- WHS - staff representative from 1999 to 2009, OHS chairperson from 2005-2009
General and other Duties
North Ryde RSL Club
08.1992 - 12.1999
- Responsible for general club administrative and function duties
- Responsible for general administration, monitoring and assistance with all poker machines within the club premises
- Training team members on poker machine procedures
- Operated and monitored Keno and TAB services within the club
- Bar services - responsible service of alcohol, customer service, bar management
- Cellar management and operations, maintenance, stock control
- Operated and drove the club courtesy bus services for patrons/members via specific routes within the local community
Education
Statement of Attainment - Provide CPR and Advanced Resuscitation
HealthCorp
02.2021
Effective Health & Safety Committee course -
Courtnell
03.2015
Diploma - Human Resources Management
Macquarie community college
06.2011
Certificate IV - Assessment and Workplace Training
Macquarie Community College
11.2003
Diploma - Hospitality (Management)
Northern Sydney Institute of TAFE
11.1996
Skills
- General Construction Induction
- Working with Children Check
- CPR and Advanced Resuscitation
- Anti-Money Laundering
- Customer service
- Safety compliance
- Team collaboration
- Problem solving
- Interpersonal skills
- Counter Terrorism Financing
- Keno accreditation
- KENO trainer
- Responsible Service of Alcohol
- Responsible Conduct of Gaming
- Poker machine management
- TAB accreditation
- Commuter bus license
- Workplace Health & Safety
- OHS committee course
- WHS update/refresher
References
Available on request
Skills Courses
- General Construction Induction (White card), 2024
- Working with Children Check, 2022
- Provide CPR and Advanced Resuscitation, 1995 – 2024
- Anti-Money Laundering (AML), 2018
- Counter Terrorism Financing (CTF), 2018
- Keno accreditation and refreshers, 1993 – 2021
- KENO trainer, 2009-2022
- Responsible Service of Alcohol (RSA) and Responsible Conduct of Gaming (RCG), 2018
- Poker machine management & training
- TAB accreditation – completed TAB basics and TAB advanced
- Commuter bus license
- Workplace Health & Safety
- OHS committee course, 1999
- WHS update/refresher, 2015
Certification
- Working with Children Check
- General Construction Induction (White card)
References
References available upon request.
Timeline
Project Officer
Matrix888
04.2023 - Current
Sole Trader
Expo Evolutions
02.2022 - 04.2023
Duty Manager
North Ryde RSL Club
06.2009 - 02.2022
Club Supervisor (multiple sites)
North Ryde RSL Club
01.2000 - 12.2008
General and other Duties
North Ryde RSL Club
08.1992 - 12.1999
Statement of Attainment - Provide CPR and Advanced Resuscitation
HealthCorp
Effective Health & Safety Committee course -
Courtnell
Diploma - Human Resources Management
Macquarie community college
Certificate IV - Assessment and Workplace Training
Macquarie Community College
Diploma - Hospitality (Management)
Northern Sydney Institute of TAFE
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