Christopher Carter

Provide onsite IT support services to Spectrum Medical Imaging sites across Sydney

• Works on tickets that have been submitted by staff to the IT Service Desk via multiple mediums (web portal/chat/phone/email/walk-ups)
• Acts as IT Liaison for new employees helping to assist in setting up their laptops and other devices/accessories
• First line and escalated technical support (via telephone and email or in person)
• Create staff walkthrough guides and internal Knowledge Base articles
• Troubleshoot & provision computers, peripherals and network devices
• Provide 9 x 5 IT support, occasional after-hours support and weekend work
• Ensure the highest levels of customer service in a collaborative environment while helping people resolve issues and problems
• Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
• Used ticketing systems to manage and process support actions and requests.

• Upheld company standards and compliance requirements for operations
• Documented receipts, employee hours and inventory movement
• Enhanced operations and boosted productivity through employee training, coaching and assignments
• Managed schedules, accepted time off requests and maintained coverage for shifts
• Managed daily cash intake by counting out registers and tabulating profits
• Helped employees accomplish tasks during peak periods
• Reinforced rules to promote superior employee performance
• Directed employees through daily routines
• Handled customer complaints, questions and inquiries
• Managed cash positions and made bank deposits
• Cross-trained in every store role to maximize operational knowledge.

• Ensure positive customer experiences through in-depth product and store layout knowledge
• Display enthusiasm, dedication and positivity at all times
• Demonstrated ability to work in fast-paced environments, across multi-service streams (customer service, stock organisation and warehouse)
• Maintain high-quality work standards within strict deadlines
• Flexible and willing to learn and develop new skills
• Remain calm in physically demanding situations
• Uphold WHS protocol, ensuring the safety of staff and customers
• Energetic, committed and eager to learn
• Strong interpersonal skills
• Clear communicator, both written and verbal.

• Provide friendly and efficient customer service
• Demonstrate brand and product knowledge
• Prioritize tasks whilst remaining calm and diligent
• Ensure accuracy in all tasks, especially cash handling, stock replenishment, and warehouse organization
• Reliable, flexible, and adaptable to change
• Ensure WHS are met at all times.