CHRIS BON THANG VAL

ConnX is a privately owned family business offers an organisation-wide Human Resource Software Solution designed to improve the working lives of HR and Payroll professionals.

• Acting as the First Point of Contact for HR Professional HR related and Employee management issues
• Investigate, prioritise, and recommend solutions to client’s questions relating to the employee (s) management and escalate technical cases to our internal support as required
• Liaise directly internal and external stakeholders, proactively managing an individual case portfolio from initial client enquiry through to resolution and closure
• Develop and maintain an expert level of working HR working knowledge of the entire ConnX product range to support and advise our valued HR professionals
• Assisted HR Processional configured/implement security setting or access permission for groups or individuals inline relevant legislation
• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Matu Community Of Queensland (MCQ) is a non profit organisation and it is an ethnic group based in Logan City, Queensland Australia with more than 400 members.

• Ensuring all communities are compliance with QLD incorporated association Act
• Draft contract and an internal policy and procedure for the community operations
• Stakeholder engagement role with reputable organisation Logan City Council, Australia Multicultural affair and other local ethnic communities
• Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.

13CABS is one of the largest taxi fleet operators offering transportation service in Victoria, New South Wales and Queensland:

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• General dministrative duties filing, printing and document for record maintenance

• Quality control, monitor drivers’ and report driver daily KPI’s
• Experience handling drivers, client, and customer disputes/complaints with solution focus
• Delivered general advice to 13Cabs drivers adhering to Transport and main road regulations, in addition to followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Coordinated efficient routes to avoid delays and optimize schedules. Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Updated logs and tracking documents accurately and according to schedule requirements.

• Managing calls daily, customers query, issuing quotes and process payments
• Data Entry with efficiency and accuracy for bookings, invoice and payment
• General customer care service care with on call resolution focus
• Manage accounts and provide comprehensive support to customers
• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Maintain Workplace Health & Safety standards to ensure a hygienic workplace
• Handle General bill payments, refunds and other administrative needs and coordinate daily business operations from opening to closing the store

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Coordinate daily restaurant operations billing, payment and refund of transactions
• Deliver customer service and maximise customer satisfaction
• Conduct Standard Operating Procedures (SOPs) for the area assigned
• Maintain health and safety in accordance with restaurant policies and procedures