Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Christodoulou

Taylors Lakes,VIC

Summary

Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.

Hardworking, with over years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service, and multitasking skills, with an observant nature, and a strong safety focus. Valid license and clean driving history. Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within the assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Efficient professional with strong planning and problem-solving abilities, focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities, with strong attention to detail, and a systematic approach to meeting all transportation needs. Customer-oriented driver offers several years of experience in the environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional, committed to customer service, and upholding safety standards. Responsible driver with several years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Driver

Chauffeur
Melbourne, vic
11.2013 - Current

Assisted passengers with entering and exiting vehicles safely, and securely stowed baggage to minimize the risk of damage.

Generated consistent referrals and repeat business by providing friendly, fast service.

  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • I cleaned and maintained the vehicle, and assessed the vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles, and assess maintenance needs.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered a constant flow of customer calls, with up to X calls in the queue per minute.
  • Appropriate solutions.
  • Responded to customer requests for products, services, and company information.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Regularly exceeded daily sales and product add-on quotas.
  • Scheduled consultations for potential customers.
  • Set appointments with salespeople and potential customers.
  • I answered phone calls and responded to questions from potential customers.
  • Promoted increased sales through outgoing calls, demonstrating excellent product knowledge.
  • Scheduled consultations for potential customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled complaints and questions, and redirected calls to other team members as appropriate.
  • Acted as the first point of contact and set appointments for prospective clients.
  • Provided excellent service and attention to customers when face-to-face, or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Exceeded customer satisfaction by finding creative solutions to problems. Provided safe and reliable transportation for clients and special events.
  • Maintained vehicle cleanliness and performed routine maintenance checks.
  • Maintained vehicle cleanliness and ensured proper maintenance schedules.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Cleaner

Supervisor
Melbourne, vic
03.2011 - 11.2013
  • Supervised cleaning staff to ensure adherence to company standards.
  • Scheduled and assigned daily tasks for cleaning personnel effectively.
  • Trained new employees on safety protocols and cleaning procedures.
  • Provided support to staff during peak hours to maintain service levels.
  • Ensure all cleaning materials, equipment and supplies are available as needed and that they are used correctly.
  • Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
  • Provide guidance, support and direction to cleaners, ensuring they have the necessary resources to complete their duties.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations. Moving out of a rental property can be a daunting task, but with the right strategy, it can be stress-free. Ensuring that you leave the property in the same pristine condition as when you first moved in. This calls for thorough end-of-lease cleaning.
  • Maintained cleanliness of facilities using appropriate cleaning products and equipment.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Steam-cleaned or shampooed carpets. Trained new employees on safe cleaning practices and equipment usage.
  • Cleaned carpets using hot water extraction method.
  • Vacuumed and pre-treated carpets with appropriate cleaning solutions.
  • Operated various carpet cleaning machines and tools effectively.

Driver

Transporting elderly
Melbourne, vic
10.2008 - 01.2011

Our professional driver helps you get to medical appointments, community events, and everyday errands, like shopping.

From attending medical appointments to running essential errands, or enjoying social outings, we’re here to make every trip stress-free.

We arrange pickup and drop-off right at your doorstep, ensuring a hassle-free trip to your destination. Meaningful choice in how the service is provided.

  • Trained and professional, we assist you in getting in and out of the car, as well as driving the elderly to appointments; this results in a seamless service.
  • If required, your caregiver can accompany you to your required location for support.
  • We work around your preferred times to provide transportation when you need it.
  • Services are completely personal. Seniors choose the appointments they need support with, depending on their care needs. Whether it's a shopping appointment, with the hairdresser, at a medical office, or to the hospital, the details are in your control. Losing the ability to drive or navigate shopping errands doesn’t mean losing independence. Our shopping and our driver are designed to keep seniors active, connected, and confident.
  • From attending medical appointments to running essential errands, or enjoying social outings, we’re here to make every trip seamless and stress-free. From attending medical appointments to running essential errands, or enjoying social outings, we’re here to make every trip seamless and stress-free. Losing the ability to drive or navigate shopping errands doesn’t mean losing independence. Our shopping and transport services are designed to keep seniors active, connected, and confident.

Delivery

Parcel
Melbourne, vic
01.2006 - 10.2009
  • Managed efficient unloading of freight, inspected merchandise, and documented customer concerns.
  • Kept detailed records of sales, payments, and completed or in-progress deliveries.
  • Mapped out destinations ahead of time to ascertain the quickest and safest routes for delivery.
  • Recorded each delivery using proper paperwork before leaving the warehouse.
  • Loaded and unloaded delivery vans per shift.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by.
  • Maintained a consistent on-time delivery record, with all orders arriving ahead of schedule.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Positive working relationships with customers are established by responding to questions and concerns.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Planned delivery routes and the most efficient methods of distribution.
  • Accurately recorded delivery, payment, and route information using.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction, and promote continued brand loyalty.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Assigned and recorded job numbers for jobs per shift.
  • Followed all company policies and procedures during the shift.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Grouped and routed deliveries according to designated areas, to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • I answered customer questions regarding shipments.
  • Notified customers of delays to decrease calls to support.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Processed payments by accepting cash, checks, and credit card payments.
  • Directed product loading and checked load balance to prevent on-road incidents.
  • Delivered exceptional customer service in all interactions to promote satisfaction, and maintain company loyalty.

Car Sales

SsangYong Motors
Melbourne, VIC
11.2006 - 12.2007
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Demonstrated vehicle features and benefits to educate potential buyers effectively, assisted in managing inventory levels to ensure optimal vehicle availability on the lot, and provided insights on customer feedback to improve sales strategies and product offerings. A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company, and expectations for the position. Outline the types of activities and responsibilities required for the job so that job seekers can determine if they are qualified, or if the job is a good fit. A car salesman sells cars, as well as value-adding services, such as maintenance plans and warranties, to customers. They also assist potential. Customers by matching their desires, needs, and budget to the appropriate. Converting showroom visitors into customers by understanding their needs and interests, and matching them to the most appropriate car.
  • Demonstrated vehicle features and benefits to enhance customer understanding.
  • Trained new sales team members on product knowledge and sales techniques.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Supervised successful car sales team in fast-paced environment with demanding quotas.

Education

Motor Sales

Motor Car Sales Certificate Completed
Melbourne
01-2002

Skills

  • Customer rapport and client service
  • Product sales and marketing
  • Transportation and driving expertise
  • Communication skills
  • Supervision and team management
  • Safety and compliance protocols
  • Cash handling and financial transactions
  • Vehicle inspections and maintenance
  • Route management and logs
  • Training and development strategies
  • Heavy lifting techniques
  • Cleaning and sanitizing practices
  • Window and carpet cleaning
  • Supervisor, cleaner
  • Professional manners
  • team player, leader
  • Excellent skills
  • Training new staff
  • Helping elderly people
  • supervising
  • Customer relationship management
  • Scheduling and coordination
  • Time management
  • Delivery pickup
  • Customer service
  • Driving in adverse conditions
  • Customer rapport
  • Staff development
  • Passenger support
  • Drive passenger transportation
  • Drive elderly people to appointments and
  • Shopping and anywhere they need to be
  • Efficient communication

Certification

• Completed D.A.C.
Also have my CPV license
Warehouse / forklift CERT3.

Timeline

Driver

Chauffeur
11.2013 - Current

Cleaner

Supervisor
03.2011 - 11.2013

Driver

Transporting elderly
10.2008 - 01.2011

Car Sales

SsangYong Motors
11.2006 - 12.2007

Delivery

Parcel
01.2006 - 10.2009

Motor Sales

Motor Car Sales Certificate Completed
Chris Christodoulou