Chris Coffey

• Diagnosed HVAC-R systems to identify and resolve operational issues.
• Managed all Coca-Cola post-mix and refrigeration faults, installs, and customer relations for the Gippsland patch.
• Performed preventive maintenance on heating, ventilation, and air conditioning units.
• Installed new HVAC-R equipment according to manufacturer specifications.
• Industrial HVACR at Yallourn Power Station

• Managed customer accounts and maintained accurate records.
• Utilized company software to track customer interactions and feedback.
• Educated customers on product features and benefits during calls.
• Developed strong customer relationships to encourage repeat business.

• Assisted in troubleshooting and repairing electronic devices and systems.
• Maintained accurate records of repairs and service requests.
• Collaborated with team members on equipment installations and upgrades.
• Participated in training sessions to improve technical skills and knowledge.

While working at Telstra, I upskilled into various other roles within the company.

• Initially, I completed a traineeship to become a Communications Technician, then I upskilled and specialized in small to medium-sized business installations and faults.
• Built a great rapport with customers, delivering the best service and equipment possible, constantly receiving very positive NPS scores from our customers.
• I became our team's highest "Fee for Service" tech, selling the most products and labor annually.
• I then studied to become a trainer and assessor, teaching other technicians in a classroom setting about new equipment, products, fault-finding, etc.
• I became the Gippsland OH&S Representative, looking after 25 to 30 staff members for all OH&S issues.
• I was a BOH fault finder, working in a call queue, using various specific software programs over the phone with customers.
• I was also a Digital Content Producer, working as a podcast host and voice-over actor.

• Diagnosed HVAC-R systems to identify and resolve operational issues.
• Performed preventive maintenance on heating, ventilation, and air conditioning units.
• Installed new HVAC-R equipment according to manufacturer specifications.

• Diagnosed and repaired malfunctions in refrigeration equipment and beverage systems effectively.
• Built a great rapport with customers, delivering the best service and equipment possible.
• Educated clients on proper use and care of refrigeration systems.
• Installed commercial refrigerators and Schweppes post-mix equipment.

• I started my HVACR apprenticeship, assisting qualified mechanics with fault finding, installations, preventative maintenance, and attended RMIT for trade school.
• Work was primarily industrial, working at all power stations and APM in Gippsland.