Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chris Craggs

Adelaide,SA

Summary

Highly motivated Store Manager with over 19 years of retail experience, thriving in fast-paced environments. Proven ability to drive high standards, develop, and empower teams to achieve sales targets and deliver exceptional customer service.

Overview

20
20
years of professional experience

Work History

Store Manager

BIG W Murray Bridge / Cumberland Park
Adelaide, SA
10.2019 - Current
  • Lead the store team to deliver the best shopping experience and achieve sales targets by ensuring effective labor allocation and routines.
  • Oversee inventory management to ensure stock is in the right place at the right time, merchandised according to company standards.
  • Coach and develop the team to continuously improve performance and create future leaders.

Store 2IC

Big W Marion / Cumberland Park
Adelaide, SA
02.2015 - 10.2019
  • Assisted the Store Manager in motivating and inspiring the team to achieve store productivity goals and deliver exceptional customer service.
  • Analyzed customer service metrics to identify opportunities and took action to improve store performance.
  • Coached and developed team members through regular performance conversations and clear development plans.

Store Leadership

Big W
Adelaide, SA
08.2010 - 02.2015
  • Held various management roles across multiple Adelaide stores, including Trainee Manager, Business Manager Replenishment, and Assistant Store Manager, focusing on team leadership and store operations.

Nightfill Associate

Big W Marion
Adelaide, SA
09.2006 - 08.2010
  • Filled and rotated stock, provided customer service, and built displays to enhance the shopping experience.

Education

Bachelor of Management (Marketing) -

University of South Australia
03-2009

High School Diploma -

Aberfoyle Park High School
12-2005

Skills

  • Operations Oversight
  • Team Building and Leadership
  • Attention to detail
  • Customer Service
  • Inventory Management
  • Staff Development
  • Additional Information

    • Community Involvement:

    Happy Valley Cricket Club - Vice President

    April 2022 - April 2025

    Happy Valley Cricket Club - President

    April 2017 - April 2022

    Timeline

    Store Manager

    BIG W Murray Bridge / Cumberland Park
    10.2019 - Current

    Store 2IC

    Big W Marion / Cumberland Park
    02.2015 - 10.2019

    Store Leadership

    Big W
    08.2010 - 02.2015

    Nightfill Associate

    Big W Marion
    09.2006 - 08.2010

    Bachelor of Management (Marketing) -

    University of South Australia

    High School Diploma -

    Aberfoyle Park High School
    Chris Craggs