Ricki-lee Crockett
Yeppoon
Summary
Gifted in applying research concepts to develop practical solutions to traffic flow issues. Competent in both qualitative and quantitative research design and execution. Desire to pursue dynamic position in fast-paced environment with room for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
NQ Operations Coordinator
Evolution Traffic Control
07.2022 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Rostered over 60 traffic controllers to job sites everyday
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Oversaw day-to-day operations of large teams across several sites.
Traffic Control Lead
Evolution Traffic Control
09.2018 - 07.2022
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
- Used standard calculations to determine traffic light time settings and speed restrictions based upon area needs and observed driver behaviors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Run jobsites
- Used UHF communication
- Set up and packed down job sites safely and efficiently
- Read and interpreted Traffic Guidance Schemes (TGS)
- Improved traffic flow by efficiently directing vehicles and pedestrians at construction zones.
- Enhanced team communication by conducting daily pre-shift meetings to discuss safety protocols and job assignments.
Cafe Barista
Little Black Duck (IGA)
01.2017 - 09.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like Sandwiches and Wraps.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Retail Sales Assistant
IGA Supermarket
02.2016 - 09.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
Shop Assistant
Svendsen's Fish And Chips
04.2013 - 01.2014
- Checked incoming orders and organized new stock.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
High School Diploma -
Yeppoon State High School
Yeppoon, QLD11.2015
Skills
- Self-motivated professional
- Compassion
- Critical thinking
- Team building
- Good telephone etiquette
- Multitasking abilities
- Project Scheduling
- Scheduling Management
Certification
- Certificate I in Construction.
- Certificate II in Resources and Infrastructure.
- Certificate III in Surface Extraction.
- RSA.
- White Card.
- Excavator, Loader, Roller/Compactor Ticket.
- Confined Space Ticket.
References
Julia Travis
Depot Manager
0421 965 076
Ian Schramm
Brisbane Manager
0436 397 713
Timeline
NQ Operations Coordinator
Evolution Traffic Control
07.2022 - Current
Traffic Control Lead
Evolution Traffic Control
09.2018 - 07.2022
Cafe Barista
Little Black Duck (IGA)
01.2017 - 09.2018
Retail Sales Assistant
IGA Supermarket
02.2016 - 09.2018
Shop Assistant
Svendsen's Fish And Chips
04.2013 - 01.2014
High School Diploma -
Yeppoon State High School
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