Chris Curran
Brisbane,QLD
Summary
I am a motivated, process-oriented individual with a passion for flying, holding a Bachelor’s degree in Aviation. My strong interpersonal skills enable me to foster positive relationships in high-pressure environments. I have lived in various countries and developed adaptability, resilience, and cross-cultural communication skills. Additionally, I have organised three annual charity golf and gala events in Brisbane, which has sharpened my problem-solving abilities including liaising with stakeholders. As a Customer Support Officer at MoveMeIn, I work in a fast-paced environment, resolving customer concerns and collaborating with teams to deliver exceptional service.
Overview
6
6
years of professional experience
Work History
Support Officer
MoveMeIn
10.2022 - Current
- Assisting Customers with troubleshooting their connections or concerns via phone and email
- Liaison with Customers, Account Managers, Real Estate Agents, Providers & Distributors to ensure all connections are set up successfully
- Victorian Water Expert - Look after all Victorian water concerns
- Assist our caller team with any questions or concerns they have with customer issues
- Training new team members that join the Support team
- Built and implemented the Zendesk platform into the business
- Created the new Victorian Water process within MoveMeIn
Customer Support Advisor
Shopify
02.2022 - 10.2022
- Assisted our customers via phone, chat and email with questions and concerns regarding their stores and providing tailored resolutions based on the information and data that I gathered.
- Acted as a business coach for all customers so that they could build on the success of their stores and grow them further.
- Liaised with internal specialist teams to resolve customer concerns, escalating certain issues so that customers could continue their day to day business with minimal distruptions.
Customer Care Officer
Panthera Finance
09.2018 - 02.2022
Customer Relationship Officer (September 2018 - July 2020)
- Advising customers of their accounts
- Negotiating with customers
- Coming to a resolution regarding customers’ accounts and their situations
- Inbound and outbound calls, email and SMS communication
Customer Care Officer (Commenced position July 2020)
- Assisting our most vulnerable customers with their hardship concerns
- Manage a portfolio of cases
- Individually tailored resolutions
- Making a difference in our customers situations
- Conflict Resolution
Education
Bachelor of Aviation -
Griffith University
QLD11-2019
Skills
- High communication skills with the ability to build relationships within an organisation
- Great organisational capabilities: able to work under pressure to ensure exceptional outcomes
- Ability to manage tasks that deliver according to schedule, while at the same time being an active and efficient team member
- Well-developed negotiation abilities (direct and telephone) to understand a persons concern whilst coming to an understanding and agreement that benefits all parties
- Experienced data entry skills working in a fast paced environment without making mistakes and meeting the required deadlines
- Create a positive work culture through making genuine connections with fellow team members and always being up for a laugh whilst maintaining high work standards
Timeline
Support Officer
MoveMeIn
10.2022 - Current
Customer Support Advisor
Shopify
02.2022 - 10.2022
Customer Care Officer
Panthera Finance
09.2018 - 02.2022
Bachelor of Aviation -
Griffith University
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