Chris Domjanic
Melton South,VIC
Summary
Experienced and skilled customer service and administration professional with more than 10 years of exposure to working in a customer service/admin capacity. Highly talented in determining customers’ specific requirements and providing them with correlating solutions. Skilled at attending to a high volume of calls and servicing them according to company procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Centre Operator/Collections/Admin
Fines Victoria
Current - 05.2015
- Inbound/Outbound customer contact, Outbound contact for old debt, Processing nomination statements, Account maintenance, Advising amount of infringements/orders/warrants, Processing credit card payments, Advising customers of payment options (i.e., payment plans), Identifying any issues/potential issues with files, Providing appropriate customer options (i.e., review/nominate), Liaising with different departments, Trouble shooting complex situations with line manager
Admin Officer
Couriers Please
01.2013 - 07.2014
- Inbound and outbound customer contact, Tracking consignments through EDI, Booking in pick-ups for various account holders, Tracking connotes and following up missed pick-ups, Providing ETAs for customers by liaising with drivers, Re-booking unsuccessful delivery attempts, Processing insurance claims for damaged freight, Liaising with other departments in different states, Processing bills and payments as well as any conflicts with invoices, Conflict resolution, Face to Face contact at times with customers
Call Centre Operator
Star Track Express (contract role)
- 11.2012
- Inbound customer service, Booking pick-ups for large account holders sending freight to their clients as well as customers making returns, Tracking consignments and following up missed pick-ups by liaising with depot’s as well as contacting drivers, Providing ETAs for customers, Providing customers with various forms via e-mail/fax
Accounts Payable/Admin
Health scope Pathology
05.2010 - 09.2011
- Inbound and outbound customer contact, Inbound account queries, Billing conflict resolutions, Processing payments and transactions, Liaising with debt collection agencies, Trouble shooting complex accounts, Providing results to medical professionals, Dealing with vulnerable patients and medical dosage, Inbound and outbound contact and follow up with various suppliers
Call Centre Operator
World Vision Australia
10.2007 - 05.2010
- Inbound and outbound customer contact, Achieved highest sales and conversion rate for 6-month period, Consistently achieved high QA score on monthly review, Ensure targets for donation contributions were met and exceeded, Billing conflict resolutions/Ad-hoc credit card payments, Follow up, create payments plans for arrears accounts, Maintain customer file including contact and billing information, Up-selling and cross-selling of products to new and existing customers
Education
High School Diploma -
Taylors Lakes Secondary College
Taylors Lakes, VIC12.2003
Skills
- A passion for delivering exceptional customer service
- Superior numeracy, literacy, and verbal communication skills
- Ability to meet and exceed KPI’s on a consistent basis
- Successfully completed Certificate III in Customer Service
- Professional approach & exceptional phone manner
- Ability to organize and prioritize job tasks and requirements
- Energy & enthusiasm with a team spirit and the ability to work autonomously
- Ability to take ownership and demonstrate initiative
- Demonstrating integrity, loyalty, and respect to senior managers always
- High level of attention to detail and accuracy
- Excellent organizational, time management and customer relations skills
- Ability and willingness to adapt to change quickly
References
Robert Mckeown, Team Leader, Fines Victoria, 9200 8111
Certification
Completed Certificate 3 in Customer service
Timeline
Call Centre Operator/Collections/Admin
Fines Victoria
Current - 05.2015
Admin Officer
Couriers Please
01.2013 - 07.2014
Accounts Payable/Admin
Health scope Pathology
05.2010 - 09.2011
Call Centre Operator
World Vision Australia
10.2007 - 05.2010
Call Centre Operator
Star Track Express (contract role)
- 11.2012
High School Diploma -
Taylors Lakes Secondary College
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