Chris Drury
Capalaba,QLD
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Retail Assistant
Bunnings
06.2015 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Kept nursery and landscape areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Increased sales by offering advice on purchases and promoting additional products.
- Supported loss prevention goals by monitoring shopper behavior.
- Tracked down hard-to-find merchandise at diverse locations.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Increased customer satisfaction by informing them on products and being honest and giving my customers the most information to make the right decision on what to buy..
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintenance Gardener
Ramsay Health Greenslopes Private Hospital
02.2000 - 05.2015
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Handled hedge, bush and shrub trimming.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained routine landscaping schedules to boost lawn health.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Developed lasting customer relationships and grew network over time.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Installed stonework according to landscape design plan and client specifications.
- Installed and maintained landscapes at homes, offices and parks.
- Cultivated soil and added fertilizer, compost and amendments.
- Operated skid steers, wheel loaders, forklifts and yard goats.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Completed timesheets and project reports on time to maintain client files for future reference.
- Opened containers with steel cutters, claw hammers and other hand tools.
- Designed programs for landscape maintenance, pest management, composting and other related topics.
- Identified plant diseases and researched methods for mitigation.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Assessed pest damage and safely used appropriate pesticides for mitigation and control.
Education
No Degree - Frontline Management
TAFE Queensland
Alexandra Hills, QLD12.2013
No Degree - Horticulture
TAFE Queensland
Alexandra Hills, QLD11.2011
Skills
- Brand Awareness Generation
- Providing Feedback
- Customer Assistance
- Digital Databases
- Upselling Strategies
- Traffic Calming
- Strong Communication and Interpersonal Skills
- Greenhouse Work
- Complex Problem-Solving
- Job Fairs
- Customer Traffic Management
- Occupational Health and Safety
- Telephone Answering
- Dispute Mediation
- Safety and Cleanliness Standards
- Service Contracts
- Bagging and Packaging
- Customizing Teaching
- Equipment Purchasing
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Subcontractor Relations
- Merchandising and Display
- Hand Trucks
- Speech Clarity
- Building Customer Loyalty
- Monitor Security
- Engaging with Diverse Customers
- Special Orders
- Positive Customer Engagement
- Adaptable and Flexible
- Suggestive Selling
- Delivery Arrangements
- Returns and Exchanges
- Appraisal Reviews
- Repair Cost Estimation
- Issue Refunds
- Merchandise Recommendations
- Energy and Physical Stamina
- Retail Metrics and Goals
- Stockroom Rotation
- Item Ticketing and Pricing
- Team Cooperation
- Retail Support
- Store Policies and Procedures
Baseball
I play masters baseball for Mt.Gravatt Eagles.
Timeline
Retail Assistant
Bunnings
06.2015 - Current
Maintenance Gardener
Ramsay Health Greenslopes Private Hospital
02.2000 - 05.2015
No Degree - Frontline Management
TAFE Queensland
No Degree - Horticulture
TAFE Queensland
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