Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Chris Ferguson

Newcastle,NSW

Summary

Guest-oriented Reservations Team Leader with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organised and hardworking with strong computer skills. Extensive experience in a variety of industries, from retail to direct sales roles. People-oriented team leader, successful in monitoring performance, delegating work, and motivating team members. Versed in managing daily operations and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

5
5
years of professional experience

Work History

Reservations Team Leader

Scenic Luxury Cruises & Travel
Newcastle, Nsw
08.2024 - Current
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Identified training needs for new and existing personnel; arranged appropriate training sessions.
  • Conducted regular performance reviews to assess individual team member progress.
  • Analysed data from various sources to identify areas of improvement in the department's operations.
  • Developed strategies for problem solving and conflict resolution among team members.

Reservations and Sales Consultant

Scenic River Cruises
Newcastle
01.2024 - 08.2024
  • Providing exceptional customer service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the booking process.
  • Successfully Handle incoming calls and emails from customers interested in booking cruises, managing reservations, and process bookings accurately and efficiently using the company's booking system
  • Handle customer complaints, concerns, and disputes professionally and efficiently, seeking appropriate solutions to ensure customer retention and loyalty.

Customer Service Representative

BP Tighes Hill
Newcastle
04.2021 - 12.2023
  • Regularly exceeded KPI targets each week
  • Filled a variety of roles from Registers, Barista work, stock rotation and stocktake
  • Effectively dealt with a range of safety and security issues

Lead Generator

Econnect Solar
Newcastle
10.2020 - 12.2020
  • Presented products to potential customers leading to consistent Leads and Sales
  • Successfully topped Sales within Newcastle office over multiple weeks
  • Trained three new Lead Generators through Sales Pitches, Objections and Self management

Education

Bachelor of Social Science - Criminology, Anthropology, Sociology, Politics

University of Newcastle
Newcastle
11.2019

Skills

  • Problem Solving
  • Team leadership
  • Training and mentoring
  • Teamwork
  • Communication/Active Listening
  • Decision Making
  • Reservations software
  • Negotiation
  • Customer service
  • Data analysis
  • Sales strategies
  • Deal negotiation
  • Up-selling

Hobbies and Interests

  • Sports
  • Photography
  • Computers
  • Puzzles

Timeline

Reservations Team Leader

Scenic Luxury Cruises & Travel
08.2024 - Current

Reservations and Sales Consultant

Scenic River Cruises
01.2024 - 08.2024

Customer Service Representative

BP Tighes Hill
04.2021 - 12.2023

Lead Generator

Econnect Solar
10.2020 - 12.2020

Bachelor of Social Science - Criminology, Anthropology, Sociology, Politics

University of Newcastle

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Chris Ferguson