Chris Fluck
Doreen,VIC
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
14
14
years of professional experience
Work History
Analyst and System Specialist
Cenitex
Melbourne, Victoria
2018.06 - Current
- Analysed complex datasets and developed SQL views for Power BI reports to enhance data-driven decision-making.
- Partnered with customers to investigate and resolve data and reporting issues, fostering trust and improving overall customer experience.
- Enhanced user-friendliness and facilitated clearer understanding of complex data sets through streamlining customer-centric reports.
- Managed stakeholder relationships to ensure accuracy and timeliness of source data, contributing to reliable and actionable reports.
- Collaborated in a task force to strategically identify and address revenue leakage, implementing effective solutions to optimize financial performance and enhance profitability.
Performance and Insight Analyst
Cenitex
Melbourne, Victoria
2016.01 - 2018.05
- Responsible for the collection, collation, and population of database applications used for complex billing.
- Collection and assessment of billing data for accuracy and quality.
- Develop and maintain Tableau reports used to explain billing items.
- Responsible for the end-to-end production and development of performance management reports, billing volume reports, and other analysis through Tableau.
Subscription Analyst
Cenitex
Melbourne, Victoria
2012.03 - 2015.12
- Raise recurring billing and data quality issues with the Finance Team and Service Owners to ensure a prompt resolution for customers.
- Collaborated with service owners to prevent revenue loss and support strategic decisions, while analyzing billing variances for accurate dispensations and credits.
- Collaborate with internal service owners to prevent revenue loss and support strategic decision-making in relation to service profitability.
Account Admin
Cenitex
Melbourne, Victoria
2010.05 - 2012.02
- User account creation and deletion
- Security Access modifications
Education
Bachelor of Information Systems - Computer And Information Sciences
La Trobe University
Bundoora, VIC2009-12
Skills
- Analytical Skills; Capable of gathering and investigating complex and varied data sources to create insight
- Problem Solving; Skilled and experience at working with stakeholders to identify and rectify issues efficiently
- Attention to Detail; High attention to detail focused on enhancing accuracy and quality
- Stakeholder Management; Experienced in managing relationships with stakeholders for timely and accurate reporting
- Time Management and Organisational Skills; Effectively managing tight deadlines and prioritizing tasks in high-pressure environments
- Technical Skills; SQL, Power BI, Power Automate and Microsoft Office suite
References
References available upon request.
Timeline
Analyst and System Specialist
Cenitex
2018.06 - Current
Performance and Insight Analyst
Cenitex
2016.01 - 2018.05
Subscription Analyst
Cenitex
2012.03 - 2015.12
Account Admin
Cenitex
2010.05 - 2012.02
Bachelor of Information Systems - Computer And Information Sciences
La Trobe University