Chris Formosa
8 Smokebush Avenue Leppington,NSW
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
24
24
years of professional experience
Work History
Group Parts Manager
CEA
11.2022 - Current
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for construction equipment.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favourable terms and pricing structures to reduce company expenses.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Provided timely, insightful and accurate reports to upper management.
- Drive company values and ensure we maintain a safe work place.
Business Development Manager
Disc Brakes Australia
03.2022 - 11.2022
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Branch Manager
Burson Auto Parts
01.2016 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Area Sales Manager
Capricorn Society
12.2013 - 12.2016
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Introduced new products or suppliers to meet customer demand and increase profit.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Increased division profits with strategic territory expansion and acquisition 300 new members.
Branch Manager
Burson Auto Parts
01.2011 - 12.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager
Repco
10.2007 - 01.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Served customers at front counter, answering questions regarding products.
- Supervised creation of merchandise displays to catch attention of store customers.
Retail Store Manager
Autobarn
01.2000 - 10.2007
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
School Certificate -
St Thomas Catholic College
Sydney, NSW1993
Skills
- Customer Relations
- Product Promotion
- Staff Training
- Operations Management
- Stock Management
- Goal Setting
- POS Systems Operations
- Performance Improvement
- Sales Promotion
Timeline
Group Parts Manager
CEA
11.2022 - Current
Business Development Manager
Disc Brakes Australia
03.2022 - 11.2022
Branch Manager
Burson Auto Parts
01.2016 - 03.2022
Area Sales Manager
Capricorn Society
12.2013 - 12.2016
Branch Manager
Burson Auto Parts
01.2011 - 12.2013
Store Manager
Repco
10.2007 - 01.2011
Retail Store Manager
Autobarn
01.2000 - 10.2007
School Certificate -
St Thomas Catholic College
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