Hi, I’m
Christopher Hamilton
Leader
Brisbane,QLD
Summary
Professional training leader with proven ability to develop and implement effective training programs. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in instructional design, facilitation, and performance evaluation. Reliable and flexible, known for fostering supportive and productive learning environment. Experience in Neurodiverse Learning, including adapting of source material for accessibility
Overview
12
years of professional experience
Work History
JB Hi-Fi
Training and Development Manager
06.2024 - Current
Job overview
- Developed high-performing teams of as small as 4, through to whole store initiatives of more then 90 Team members all achieved through consistent strategic coaching and mentoring initiatives for managers and supervisors.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Cultivated strong relationships with external vendors and stakeholders to secure valuable resources for ongoing professional development opportunities.
- Directed training programs and development paths for managers and supervisors.
The Good Guys (JB Hi-Fi Group)
Telecommunications Specialist
04.2023 - Current
Job overview
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Led a team of technicians responsible for troubleshooting complex network issues, improving average response times on critical incidents significantly.
- Consistently increased teams connections my 5-6 connections a month, ultimately ending in an 80% increase in handset conversion.
- Created memorable customer experiences by offering personalized sales support
- Delivered consistent service to develop customer base
- Resolved customer, vender and team member concerns using strong communication and conflict management skills.
- Supported team with receiving, pricing and merchandising
- Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Collaborated with team members to achieve monthly sales targets.
ENTAG
Telecommunications Sales Manager
07.2019 - 07.2021
Job overview
- Delivered consistent high-quality service to maintain customer loyalty
- Connected with established and potential customers regularly to offer services, answer questions and finalize contract details
- Locked in clients by providing expert advice and detailed overviews of service benefits
- Completed free estimates and offered proposals at customer locations to increase sales potential
- Attended sales and trade meetings to obtain information about market conditions, business trends and industry developments
- Created and delivered effective presentations to individuals and groups of potential clients.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Suntel Communications
Telecommunications Sales Representative
06.2018 - 06.2019
Job overview
- Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
- Suntel regional sales-person of the year.
Aldi Stores
Store Manager
12.2014 - 06.2018
Job overview
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Coordinated employee schedules for optimum performance and shift coverage
- Led team by example to maintain focus on performance and achieving targets
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Oversaw employee recruiting, onboarding and training on store procedures
- Maintained high store standards in merchandising, security and visual presentation
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans
- Conducted employee performance evaluations and provided constructive feedback for improvement.
Education
University of The Sunshine Coast
Bachelor of Science - Environmental Science
Skills
- Organizational abilities
- Public Speaking
- Project Management
- Training facilitation
- Leadership training
- Employee engagement
- Performance Tracking
- Onboarding, Training, and Development
Timeline
Training and Development Manager
JB Hi-Fi
06.2024 - Current
Telecommunications Specialist
The Good Guys (JB Hi-Fi Group)
04.2023 - Current
Telecommunications Sales Manager
ENTAG
07.2019 - 07.2021
Telecommunications Sales Representative
Suntel Communications
06.2018 - 06.2019
Store Manager
Aldi Stores
12.2014 - 06.2018
University of The Sunshine Coast
Bachelor of Science - Environmental Science
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