Summary
Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
Timeline
Generic

Christopher Hawke

Waitara,Australia

Summary

Operations Manager with over 15 years of experience in event production, specializing in enhancing productivity and efficiency. Expertise in financial forecasting, risk management, and process optimization to improve operational performance. Proven leadership and problem-solving skills in addressing complex challenges and fostering continuous improvement.

Overview

23
23
years of professional experience

Work History

Operations Controller NSW

Microhire
, NSW
03.2022 - Current
  • Team Leadership
  • Staff Management
  • Scheduling
  • Recruitment
  • Asset Management
  • Training
  • Working towards KPI’s
  • P&L Management
  • Operating System Management
  • Change Management
  • Transport Management
  • Weekly reporting to management of performance, key issues, new projects, new procedures
  • Key liaison between account managers, project managers, operational staff and management
  • OH&S Management

Operations Manager NSW

Harry The Hirer
, NSW
04.2021 - 03.2022
  • Budgeting and Forecasting
  • Team Leadership
  • P&L Management
  • Staff Management
  • Staff Recruitment
  • Operating System Management
  • Asset Management
  • Staff Training
  • Scheduling
  • Project Management
  • Change Management
  • Implementing new procedures
  • Working towards KPI’s
  • System Management
  • WH&S Management

Scheduling Manager

Anglicare
Norwest
04.2020 - 01.2021
  • Staff management
  • Systems management
  • Training of staff
  • Weekly reporting to management
  • Working towards KPI ‘s
  • Customer focus
  • Team leadership
  • Negotiating and managing home-based services
  • Recruitment
  • Staff development

Venue Operations Manager

Microhire
Artarmon
03.2015 - 04.2020
  • Crew Management
  • Crew Rostering
  • Logistics Management
  • Inventory management
  • Weekly reporting to management of performance, key issues, new projects, new procedures
  • Management of training
  • Key liaison between account managers, project managers, operational staff and management
  • Implement new procedures throughout the organization
  • Management/ repairs of all equipment and vehicles

Operations Manager

Norwest Productions
North Rocks
02.2012 - 03.2015
  • Staff recruitment
  • Co-ordination and undertaking of all staff training
  • Crew Rostering
  • Logistics Management
  • WH & S management and training
  • Weekly reporting to management on performance, staff issues, future HR requirements and new procedures
  • Ensuring WH & S obligations of all contractors and staff are met
  • Co-ordination of training
  • Co-ordination of maintenance and repairs of all equipment and vehicles
  • Key liaison between account managers, project managers, operational staff and management
  • Implement new procedures throughout the organization

Audio Department Manager

JPJ Audio
Mascot
03.2006 - 02.2012
  • Supervising audio department staff
  • Supervising and training of trainee staff
  • Co-coordinating the preparation or equipment for concerts, theatre and corporate events
  • Co-coordinating the repair, service, modifications and maintenance of equipment
  • Liaising with clients
  • Supervising the day to day running of the warehouse
  • Ensuring quality control

Sales/Warehouse Manager

Illusion Audio
Chatswood
06.2005 - 02.2006
  • Sales
  • Customer Liaison
  • Warehouse management
  • Provision of technical support to clients
  • Stock ordering and receiving
  • Administration of computer databases

Audio Systems Engineer

Jands Production Services
Mascot
02.2002 - 05.2005
  • Preparation of audio equipment
  • Running stagehands
  • Rigging of P. A Systems, monitors, and front of house equipment
  • Operation of audio equipment and monitor systems
  • Duties of crew chief
  • Event management
  • Warehouse duties e.g.: maintenance, testing etc.
  • Forklift operation
  • Dispatch duties

Education

Audio technician traineeship - operation of Audio equipment, specialized training in Vertec, Vdosc and D5 operations

Jands Production Services
01.2005

Certificate III - Audio engineering

SAE College
Surry Hills, NSW
01.2001

Higher School Certificate -

Orange High School
Orange
01.1999

Skills

  • Profit and loss management
  • Scheduling and forecasting
  • Staff training and development
  • Change management
  • Leadership and team building
  • Project planning and execution
  • Efficiency improvement
  • Logistics management
  • Operational reporting
  • Maintenance scheduling
  • Inventory control
  • Health and safety compliance
  • Employee scheduling
  • Performance evaluation
  • Technical support
  • Problem solving
  • Deadline orientation

Accomplishments

  • Implemented procedures and workflow that brought external hires down from 28% to 10%
  • Team management in multiple large events, with more than 100 staff members, delivering successful outcomes
  • Built strong relationships with clients, and continually improved client satisfaction
  • Rebuilt an operational team after COVID, resulting in a profitable outcome
  • 15+ years of experience in the event industry

References

Available on request

Personal Information

Date of Birth: 07/01/81

Timeline

Operations Controller NSW

Microhire
03.2022 - Current

Operations Manager NSW

Harry The Hirer
04.2021 - 03.2022

Scheduling Manager

Anglicare
04.2020 - 01.2021

Venue Operations Manager

Microhire
03.2015 - 04.2020

Operations Manager

Norwest Productions
02.2012 - 03.2015

Audio Department Manager

JPJ Audio
03.2006 - 02.2012

Sales/Warehouse Manager

Illusion Audio
06.2005 - 02.2006

Audio Systems Engineer

Jands Production Services
02.2002 - 05.2005

Audio technician traineeship - operation of Audio equipment, specialized training in Vertec, Vdosc and D5 operations

Jands Production Services

Certificate III - Audio engineering

SAE College

Higher School Certificate -

Orange High School

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Christopher Hawke