Chris Hay
Torquay,Victoria
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills as a barista in high volume a cafe with strong attention to details and customer service while expanding skills and knowledge in the cafe industry. Hardworking and reliable manager of local music school with strong ability in customer service, organization, project management and team communication. 6+ months experience working with specialty coffee basic latte art skills, good understanding of different types of coffee notes as well as developing good milk consistency across a number of different cafes with contrasting steam wands. Offering exceptional customer service skills and sense of community. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Barista
The Village Door Cafe
Geelong , VIC
04.2024 - Current
- Exceptional customer service greeting customers with a warm and inviting demeanor upon entering cafe.
- Ensuring every order is 100% accurate and exact to customers wishes.
- Making sure Milk correct including skinny and full cream as well as specialty milks and paying extra details to ensure milk is stretched immaculately.
- Saying goodbye to customers to ensure a well rounded experience.
- Taking orders, waiting tables and finalizing payments.
- Checking stock to ensure sufficient quantities are stocked and ready for service before, during and following shifts.
- Constantly cleaning barista machine and milk jugs ensuring full cream, low fat and specialty milks are isolated to ensure customer health and safety.
- Checking extraction times and ensuring coffee grinder has been set to the correct grind ratio allowing coffee to taste as best as possible.
- Liaising with coffee manufacturers and reps communicating grinder malfunctions and or malfunctions in barista machine.
Bartender
Sailors Rest
Geelong , VIC
03.2024 - Current
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Delivered food orders from kitchen staff to customer tables in a timely manner.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Manager/Guitar Instructor
Waves Music Co.
Jan Juc , Victoria
01.2014 - Current
- Planned lessons according to student skill level and learning modality.
- Built trusting rapport with students and facilitated communication with family members when needed.
- Led guitar lessons for students of diverse demographics.
- Encouraged students to practice daily to improve technique.
- Formulated and implemented effective lesson plans focusing on principles of music, musicianship, music theory and history.
- Advertised lessons to create busy, thriving studio of [70-80] students.
- Coordinated site selection, logistics management and program creation for annual student performances.
- Scheduled, planned and promoted events to showcase students' talent.
Cafe Worker
Garage Cafe
Ocean Grove , Vic
09.2023 - 01.2024
- Checked brewing equipment for proper functionality.
- Utilized coffee maker and espresso machine to prepare coffee.
- Washed and cleaned coffee make and espresso machine to remove mineral and hard water deposits.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Lorne Coffee Truck
Torquay , Victoria
11.2022 - 05.2023
- Working with Sensory Lab Specialty Coffee
- Keeping up with busy rushes across Summer in Lorne
- Basic latte art understanding; consistent Heart basic Rosetta
- Knowledge of all coffee types Espresso to magic
- Communicating with teams
- Stretching milk to reflect quality coffee
- Sharing coffee station with 2-3 staff
- Pouring shots and stretching milk
Music Retail Manager
Waves Music Co.
Torquay , Victoria
01.2018 - 06.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Picker & Packer
Rip Curl
Torquay , Victoria
09.2020 - 01.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Courier
Ghanda
06.2019 - 06.2020
- Coordinated parcel delivery using strong time management skills.
- Checked and secured package loads before deliveries.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Front of House Waiter
Jashn Indian Restuarant
Torquay , Victoria
01.2011 - 03.2012
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated effectively with patrons, took orders and made item recommendations.
Retail Assistant
Ghanda
Torquay , Victoria
01.2009 - 01.2010
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Managed cash register operations using POS system and processed sales and returns.
Education
Associate of Arts - Advanced Diploma of Music Performance
Gordon Institute of Tafe
Geelong12.2012
High School Diploma -
Thomas Carr College
Hoppers Crossing11.2009
Skills
- Confident
- Time Management
- Education and Training
- Exceptional communication
- Adaptability and Flexibility
- Goal Setting
- Grant Proposal Writing
- Basic Latte Art
- Calm Under Pressure
- Team Building
Timeline
Barista
The Village Door Cafe
04.2024 - Current
Bartender
Sailors Rest
03.2024 - Current
Cafe Worker
Garage Cafe
09.2023 - 01.2024
Barista
Lorne Coffee Truck
11.2022 - 05.2023
Picker & Packer
Rip Curl
09.2020 - 01.2021
Courier
Ghanda
06.2019 - 06.2020
Music Retail Manager
Waves Music Co.
01.2018 - 06.2022
Manager/Guitar Instructor
Waves Music Co.
01.2014 - Current
Front of House Waiter
Jashn Indian Restuarant
01.2011 - 03.2012
Retail Assistant
Ghanda
01.2009 - 01.2010
Associate of Arts - Advanced Diploma of Music Performance
Gordon Institute of Tafe
High School Diploma -
Thomas Carr College
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