Chris Hutchinson
North Manly,NSW
Summary
Experienced Account Manager with 10+ years in direct marketing and communication services. Skilled in project management, customer service, inventory control, and marketing solutions. Successful in managing direct marketing campaigns and customer communications for charities, advertising agencies, banks, and financial institutions. Expertise in print and mail, eDM, print procurement, and design. Strong communication and collaboration skills. Personable, quick-witted, adaptable, and a fast learner. Committed to delivering exceptional customer service and driving business growth.
Overview
22
22
years of professional experience
Work History
Account Manager
COJO
09.2010 - Current
- Direct marketing services that include mailing, digital print, paper finishing and fulfillment services
- Account management and client liaison to ensure client retention and growth
- This is achieved through regular face-to-face client meetings and by promoting of our business communication and marketing solutions
- Clients include Marketing Departments, Advertising Agencies, Banks, and Charities
- Provide communication solutions that integrate print and mail with e-commerce and other e-delivery channels
- Management and scheduling of our self-mailer department and provide technical information to clients regarding design and machine requirements
- Print procurement and management
- Quoting and helping clients to with ideas to get the best outcomes for their campaigns that are within budget
- Help advertising agencies deliver effective DM Campaigns for their clients
- Work with NEXPRESS (colour digital press) operators to get the desired image quality and colour matching
- This includes trouble shooting problems with client supplied artwork and making technical suggestions to prevent future issues
- Work closely with IT programmers and operations team to ensure tight deadlines are meet and the client job brief is followed
- When needed I help with data programming, laser setup, graphic design, and production
- Stock reporting and stock management.
Account Executive
Computershare Communications Services
02.2008 - 09.2010
- Communication Services
- Account Management - work proactively with my clients to ensure their communication campaigns are run successfully and on time
- Collaborate with IT programmers and operations team to ensure tight deadlines are meet and the client job brief is followed
- Track jobs through each department and ensure instructions are clearly communicated, understood, and adhered to
- Proactive streamlining and improvement of existing applications and solutions, to incorporate new technologies
- Stock reporting and stock management.
Client Relations Consultant / Account Management
DYNO NOBEL ASIA PACIFIC
11.2005 - 02.2008
- Supplier and Manufacturer of Explosives for Mining and Engineering
- Responsible for managing a portfolio of clients who consist of large mining sites in Western Australia
- Communicating with Mining and Engineering Managers, Project Engineers, Corporate Buyers, and Distributors, ensuring the smooth running of product deliveries to mine sites in Western Australia
- Resolving delivery and invoice issues, devising creative solutions and ensuring completeness and accuracy of accounts
- Relationship building, including regular site visits to Western Australian mine sites to meet with clients
- Logistics and Supply Chain management
- Documenting and improving processes and producing process maps
- Marketing new products to clients.
Investor and Adviser Services Consultant
IPAC SECURITIES LIMITED
02.2005 - 11.2005
- Leading Financial Planning Company
- Responding to queries from high-net-worth clients and Financial Advisers in regarding Superannuation, Allocated Pensions, Insurance, and Investment accounts
- Building relations with affiliated financial planning firms to promoted and maintain the use of our investment vehicles
- Working with the Marketing Department to promote our regular retirement and investment seminars
- Explaining government regulations and tax implications to clients
- Working closely with the Manager to improve and streamline processes
- Preparation of deceased estates and financial hardship claims.
Client Services Representative
MACKENZIE FINANCIAL
10.2004 - 02.2005
- Large mutual fund company in North America
- This position involved dealing with clients and financial advisors over the telephone, via e-mail and by written correspondence to resolve problems and answer questions about clients’ accounts, policies, procedures, and financial products
- Promoting products and services and building relationships with our clients
- Explaining tax information and government policies to clients in relation to their investments, retirement savings plans and registered educational savings plans
- Research, problem solving and conflict resolution
- Mentoring/training of new employees.
Life and Pensions Telephone Consultant
BARCLAYS LIFE
01.2003 - 02.2004
- Life, Pensions, and Insurance Company
- Liaising with policyholders and Independent Financial Advisors to help solve problems and to give information about life, pension, and endowment policies
- Advising on policy performance, giving options, projections, and illustrations
- Explaining UK tax rules and how these affect different types of pensions.
Post Results Coordinator
EDEXCEL
03.2002 - 12.2002
- The largest examination board in the UK
- Evaluated the processes in which post result services are executed and investigated/remedied any problems
- Worked with management to improve processes
- Liaised with departments to solve any problems with the processes
- Advise on the correct actions to solve complex queries
- Customer Response Centre - Back Office
- To ensure that missing and incomplete results workgroups are managed effectively
- Ensure that errors are fed back to the relevant team
- Record repetitive errors and feedback to manager
- Liaise with other departments to push resolution times.
Inventory Control Coordinator
DEVICE TECHNOLOGIES
02.2001 - 06.2002
- Device/Equipment Wholesaler
- Maintained accurate stock levels within the national warehouse using a cyclic stock take program
- Invoicing and replenishing consignment stock which was held in over 200 hospitals throughout Australia
- Providing stock status reports and sales reports for the sales department and national managers
- Investigating and reconciling inventory discrepancies
- Implemented new processes for the warehouse staff in the way they picked and packed the products, to reduce the number of packing errors
- Designed a new stock take program so that stock with the highest value and movement was counted more often.
Customer Service Coordinator
- Taking enquires from customers who included surgeons, nurses, and hospitals
- Receiving orders by phone, fax, and e-mail
- Invoicing orders, producing quotes and processing credit notes
- Maintaining good customer relations by keeping customers informed about product delays and backorders
- As well as providing information on alternative products
- Marketing new products to customers when we had acquired new agencies.
Education
Certificate III in Arts (Graphic Design & Desktop Publishing -
Bachelor of Arts - History and Government
Skills
- Excel / Access/ Word
- PowerPoint
- Outlook
- Adobe CS Creative Suite
- GMC Designer
- SAP
Timeline
Account Manager - COJO
09.2010 - Current
Account Executive - Computershare Communications Services
02.2008 - 09.2010
Client Relations Consultant / Account Management - DYNO NOBEL ASIA PACIFIC
11.2005 - 02.2008
Investor and Adviser Services Consultant - IPAC SECURITIES LIMITED
02.2005 - 11.2005
Client Services Representative - MACKENZIE FINANCIAL
10.2004 - 02.2005
Life and Pensions Telephone Consultant - BARCLAYS LIFE
01.2003 - 02.2004
Post Results Coordinator - EDEXCEL
03.2002 - 12.2002
Inventory Control Coordinator - DEVICE TECHNOLOGIES
02.2001 - 06.2002
Customer Service Coordinator -
CATC - Certificate III in Arts
(Graphic Design & Desktop Publishing,
University of Sydney - Bachelor of Arts, History and Government