Chris Hutton
Southport,Queensland
Summary
I have been very fortunate to be part of the Digital Transformation Journey of many leading IT Companies for the last 15 years. Currently Supporting Queensland Health’s IT infrastructure and Clients IT requirements within a Clinical ITIL Managed environment. Including level 2 Onsite and Remote support for Gold Coast University Hospital, Robina Hospital and Gold Coast Health Community Sites.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Technology Officer / ICT Technician
Queensland Health
Gold Coast, Queensland
02.2018 - Current
- Engaged in client consultations to assess faults and provide troubleshooting solutions for computer issues
- Effectively developed and executed IT solutions, ensuring proper installation and configuration of networks as per client requirements.
- Managed deployment of software packages and System Operating Environments with Configuration Manager on desktop systems
- Relocation of Assets as per work orders
- Office 2003 to 365 Install and Configuration including Macro’s and VB
- Application Install and troubleshooting – Working with users to identify and remediate issues
- Utilized Service Now, Splunk, and DHCP reservations for network troubleshooting
- Ad-Hoc Project work within my Current role including Whole of Ward Setup and removal of IT end user devices
- Working Closely with Project Managers and Key Stakeholders during IEMR with Printer, Mobile Workstation, Workstation, and Training room set up and removal
Deputy Venue Cluster Manager
Optus
Gold Coast
01.2018 - 02.2018
- Interpret and follow run sheet data
- Clarify and expand run sheet activity/s
- Report any issues or discrepancies to respective resolver groups or Program Manager
- Interpret port allocations and deploy appropriate devices
- Escalation of priority issues
- Monitoring and responding to IT issues
- Responsible for small team of IT contractors to deploy IT assets per process and procedure
- Working closely with key stakeholders Goldoc, building contractors, Venue Managers keeping them updated and following process and procedures
TMC (Traffic Management Centre) Technical Officer
Department of Traffic and Main Roads
Nerang, Queensland
07.2017 - 10.2017
- Monitoring traffic Flow on the Gold Coast and Queensland regional areas
- Following set processes and procedures
- Alerting Public with VMS, SMS and qldtraffic.qld.gov.au with traffic issues
- Escalation of Issues to appropriate resolver groups
- Guiding and working with First responders to traffic issues
- Logging customer enquiries (Sims and Streams) Giving road advice
Network Operations Centre (NOC) Operator
Foxtel
Robina, Queensland
02.2017 - 06.2017
- Consulting with clients to assess faults and troubleshoot computer issues
- Monitoring and escalation of Network issues
- Splunk monitoring and reporting
- Incident Management – Priority escalation and notification of key stakeholders
- Service Now incident, service request and change management skills
- Monitoring broadcast media through multiple platforms
- Active directory password reset, RSA account management
- Avaya phone system troubleshooting
- NetBackup and restore skills
Senior Technology Officer
Queensland Health
Gold Coast, Queensland
02.2016 - 08.2016
- Consulting with clients to assess faults and troubleshoot computer issues
- Developing IT solutions, installing and configuring networks and systems to meet client specifications
- Desktop Deployment of SOE and Enterprise Software with Configuration Manager
- Relocation of Assets as per work orders
- Printer set up and Troubleshooting
- Commission and Decommission assets per Queensland Health procedures
- Service Now and HP OpenView ticket experience
Service Desk Analyst / Level 2 Support Engineer
Datacom
South Brisbane, Queensland
08.2011 - 02.2016
- Logging of Jobs in Altiris Ticketing System
- Second level support
- Responsible for sending to correct resolver groups
- Responsible for meeting all SLA’s within the Service Desk
- Consulting with clients to assess faults and troubleshoot computer issues
- Developing IT solutions, installing and configuring networks and systems to meet client specifications
- Determining incident priority
- Escalating issues to resolver groups
- Remote assistance for users on the Network
- Troubleshooting issues
- Change management
- Adding /Changing users’ access in Active Directory and Exchange
- Following the correct change procedure
- Sub Administrators access within the Glencore Environment
- Monitoring systems performance to ensure ongoing support
Computer Support Technician
Geeks2U
Gold Coast, Queensland
11.2010 - 08.2011
- Consulting with clients to assess faults and troubleshoot computer issues
- Developing IT solutions, installing and configuring networks and systems to meet client specifications
- Completing system upgrades including replacement of faulty equipment (desktop PCs, UPS), and set up to operating and network systems including servers, point of sale systems and reconfiguration of software
- Preparing reports on issues and solutions
- Monitoring systems performance to ensure ongoing support
Dealer/Floor Supervisor
Conrad Jupiter’s Casino
Broadbeach, Queensland
11.1998 - 02.2010
- Developed high level skills in dealing licensed casino games for local and international customers and tourists in accordance with organisational policies and Queensland Office of Gaming regulations
- Supervised up to six staff in the delivery of gaming services and security protocols
- Provided client service and resolved customer issues to ensure a positive customer experience
Food & Beverage Attendant
Sea World Nara Resort
Main Beach, Queensland
04.1993 - 04.1998
- Provided quality food and beverage service to visitors and guests across café, restaurant and bar outlets
- Supervised staff, allocated tasks and assisted with functions and events
- Ordered stock for bar and café operations
- Performed opening and closing procedures
Education
Diploma of Information Technology - Information Technology
Logan Institute of TAFE
01.2011
Associate Diploma of Business and Hospitality - Business and Hospitality
COTAH
01.1992
Skills
- Leadership & Communication Skills
- Consulting
- Providing technical services
- Providing technical advice
- Organisational skills
- Problem-solving skills
- Assessing technical issues
- Researching technical issues
- Resolving technical issues
- Implementing solutions
- Collaborating with supervisors
- Collaborating with team members
- Delivering client service
- Network installation
- Network configuration
- LANs
- WANs
- Managing network protocols
- Providing system administration
- Network operating systems
- Security protocols
- Privacy protocols
- User account management
- Licensing and compliance regulations
- Hardware installation
- Hardware support
- Peripheral equipment support
- Software technologies
- Microsoft Windows
- Microsoft Office
- Microsoft Licensing
- Workplace health and safety procedures
- Apple Device Support
- IPhone support
- IPad support
- Apple laptop support
- Incident Management
- SLA compliance
Certification
- Queensland C Class Driver’s License
- White Card
Attributes
- High level mental agility with excellent focus and memory abilities
- Committed to task completion with the ability to work under pressure
- Cooperative and willing to learn new skills with a genuine desire to assist others
Voluntaryexperience
Diagnostics and troubleshooting computer and peripheral equipment within Home PC and Small Business environments, 2005, 2022
References
- Michael Douglas, Principal Technology Officer, Ehealth GCSDU – Queensland Health, 07 5667 1824, michael.douglas2@health.qld.gov.au
- Prit Dutta, Project Manager – Venue Technology Manager, Optus – Commonwealth Games, 0437058272, prit.dutta@optus.com.au
- Rebbecca De-Gaetano, HR Co-ordinator, Datacom, 07 3199 9237, rebbecca.de-gaetano@datacom.com.au
- Anthony Kesaris, ICT Support Officer, 07 56686664, Anthony.Kesaris@health.qld.gov.au
- Darrell Hipkiss, Snr Application Support Officer, 0756873954, darrell.hipkiss@health.qld.gov.au
Hobbies and Interests
- Computer technologies
- Music and theatre
- Camping and outdoor activities
Timeline
Senior Technology Officer / ICT Technician
Queensland Health
02.2018 - Current
Deputy Venue Cluster Manager
Optus
01.2018 - 02.2018
TMC (Traffic Management Centre) Technical Officer
Department of Traffic and Main Roads
07.2017 - 10.2017
Network Operations Centre (NOC) Operator
Foxtel
02.2017 - 06.2017
Senior Technology Officer
Queensland Health
02.2016 - 08.2016
Service Desk Analyst / Level 2 Support Engineer
Datacom
08.2011 - 02.2016
Computer Support Technician
Geeks2U
11.2010 - 08.2011
Dealer/Floor Supervisor
Conrad Jupiter’s Casino
11.1998 - 02.2010
Food & Beverage Attendant
Sea World Nara Resort
04.1993 - 04.1998
Diploma of Information Technology - Information Technology
Logan Institute of TAFE
Associate Diploma of Business and Hospitality - Business and Hospitality
COTAH
Similar Profiles
EMILY WHITEEMILY WHITE
Registered Nurse, NICU/Special Care Nursery Staff Nurse at Queensland HealthRegistered Nurse, NICU/Special Care Nursery Staff Nurse at Queensland Health
SHIKHAR GUPTASHIKHAR GUPTA
USIN (Undergraduate Student in Nursing) at Queensland HealthUSIN (Undergraduate Student in Nursing) at Queensland Health
Rachel DoyleRachel Doyle
Ward Administrator at Queensland HealthWard Administrator at Queensland Health
Andre TabuteauAndre Tabuteau
A/Production Supervisor at Queensland HealthA/Production Supervisor at Queensland Health
Aliah WhitmoreAliah Whitmore
Babysitter at Self-employeedBabysitter at Self-employeed