Chris Jimenez
Summary
Passionate about customer service and community engagement with over 15 years of sales experience. Deep commitment to promoting fitness, teamwork, and personal development through basketball. Founder and coach of SonicBoom Ballers, honing skills in program coordination, community outreach, and high-level customer service. Seeking a role aligned with my love for sports and fitness. Eager to contribute to a Sport and Recreation Centre, leveraging expertise to enhance community wellbeing through recreational activities. Cultivated strong skills in customer relationship management, team leadership, and program coordination across various industries. Dedication to delivering exceptional service and fostering positive connections within communities driving my career. Seasoned basketball player and coach, as well as founder of SonicBoom Ballers, deeply appreciating the impact of sports on physical and mental wellbeing. Inspired to utilize skills and passion for sports and community development in a new career.
Overview
26
26
years of professional experience
Work History
Assistant Manager New Cars
Northpoint Toyota Prospect
01.2025 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
Head Basketball Coach
Sonic Boom Ballers (SBB)
11.2023 - Current
- Increased player strength, agility, and game skills through successful practices.
- Analyzed game footage to identify areas of improvement for both individual players and overall team strategy.
- Led the team to multiple playoff appearances through effective coaching strategies and strong leadership skills.
- Continuously updated coaching techniques by attending professional development conferences and collaborating with fellow coaches from different regions.
- Enhanced team performance by implementing strategic game plans and conducting thorough player evaluations.
- Mentored student-athletes, providing guidance on academic success and personal development alongside athletic achievements.
- Celebrated players'' successes both individually and as a group, fostering a strong sense of camaraderie and team pride.
- Developed players'' skills through targeted training sessions and personalized coaching, resulting in improved on-court abilities.
- Upheld safety standards at practices, games, and events.
- Promoted lifelong skills such as discipline and good sportsmanship.
- Increased fan engagement by hosting showcase games and weekend tournaments.
- Fostered a positive team culture by emphasizing sportsmanship, teamwork, and discipline both on and off the court.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Facilitated group coaching sessions and provided individual coaching support.
Sales Consultant
Volkswagen Mawson Lakes
10.2024 - 12.2024
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Senior Sales Consultant and 2IC
Adelaide Vehicle Centre Enfield
02.2015 - 09.2024
- Selling used vehicles and AWN extended warranties
- Achieving and overachieving monthly sales targets
- Securing sales and qualifying buyers for purchase
- Sealing the deal and closing sales
- Training new sales consultants and assisting them with their sales deals
- Conducting Test Drives with customers
- Photographing cars for internet advertising
- Making video clips of cars for advertising purposes
- Having comprehensive knowledge and understanding of different vehicles, their features and characteristics, such as engine size, mileage, fuel consumption and safety features etc
- Expanding customer base and strengthening the loyalty of existing customers through suggesting trade-ins, greeting drop-ins, answering questions, accepting and acting upon feedback, recommending promotions and sales campaigns
- Selling extended warranties and discussing in-house finance options available in order to provide warm leads to the internal finance solutions
- Discussing in detail the budgets and pricing with customers by asking them what their budget allows and offering them the best deal while at the same time making sure I make the most of the sale
- Yard Work (putting on banners, positioning cars in yard etc)
- Dealing with after sales customer issues and follow up
Senior Sales Consultant (New and Used)
Stillwell Hyundai Ingle Farm
02.2014 - 02.2015
- Selling new and used vehicles and warranties
- Achieving and overachieving monthly sales targets
- Securing sales and qualifying buyers for purchase
- Sealing the deal and closing sales
- Training new sales consultants and assisting them with their sales deals
- Conducting Test Drives with customers
- Photographing cars for internet advertising
- Making video clips of cars for advertising purposes
- Yard Work (putting on banners, positioning cars in yard etc)
- Dealing with after sales customer issues and follow up
Sales Specialist, Customer Service Officer and Complaints Resolution Case Manager
Telstra
02.2007 - 02.2014
- Customer complaints handling and complaints resolution
- Preventing customers progressing complaints to the Telecommunication Industry Ombudsman and/or cancelling their accounts with Telstra
- Resolving and turning around complaint into a better Telstra experience for the customer to promote customer retention and satisfaction
- Sales of Telstra's Complete Product Range and Services
- Customer Service and Account Keeping
- Extensive Use and Knowledge of Telstra systems (both Legacy and Siebel)
- Outbound and Inbound Sales
- Inbound Billing
- Fraud Specialist
- Consultant Floor Support
- Internet chat – sales, billing and complaints
Sales
Contact 121 - Call Centre
08.2006 - 02.2007
- Call Centre Sales of ING life and disability insurance
- Customer Service
- Knowledge of call centre sales software
Sales Assistant
Cash Converters
02.2006 - 08.2006
- Sales and Customer Service
- Display of goods
- Stock-take and cataloguing
- Cash handling and computer/till balancing
- General cleaning and housekeeping
Catering Assistant
QANTAS Flight Catering
07.2005 - 01.2006
- Scullery – Cleaning Kitchen and cook ware, ovens and other cooking equipment
- Fridge Clean – Cleaning fridge, staff room and staff room appliances
- Cryovac – weighing food, vacuum sealing and labelling with appropriate details
- Loading/unloading passenger trains with catering food (Gahn and Indian Pacific)
- Packing, unpacking and strapping boxes
- Preparation of food in trays and preparation of food trays for flight
- Basic kitchen hand, cleaning and housekeeping duties
Retail Assistant
Zamels Jewellers
05.2004 - 06.2005
- Retail Sales, Customer Service and cash handling
- Jewelry display setup
- Emptying displays at night and lock up security
- Assisted with opening and closing shop
- Delivering exceptional customer service and ensuring customer needs are met
- General housekeeping and cleaning
Assistant Manager – Fruit and Veg Department
Foodland
11.2003 - 05.2004
- Assisted area manager with duties
- Ensured all fruit stocked and fresh
- Assisted customers
- General cleaning and housekeeping
Production Line Personnel
Electrolux
11.2002 - 10.2003
- Fault inspections
- Precision Drilling
- General cleaning and house keeping
Customer Service/Kitchen Hand/Waiting
Coffee Down Under
01.1999 - 10.2002
- Team Leader after a year and assisted employer with supervision of other employees
- Opened and closed shop
- Customer Service and Cash Handling
- Followed OH & S guidelines
- Assisted in preparation of food
- Prepared and served coffee/tea and all other foods
- Answered telephone efficiently and took corporate lunch orders
- Enjoyed working as an integral part of a team
Christmas Casual Retail Assistant
Sheppard's Jewellers
12.1998 - 01.1999
- Assisted with retail Sales, Customer Service and cash handling during busy Christmas and New Year period
- Delivering exceptional customer service and ensuring customer needs are met
- General housekeeping and cleaning
Skills
- Strategic Basketball Coaching
- Strength and Conditioning Training
- Fundamental First Aid
- Player development
- Performance analysis
- Team leadership
- Coaching techniques
- Conditioning programs
- Player evaluation
- Conflict resolution
- Effective communication
- Motivational techniques
- Relationship building
- Physical fitness
- Team bonding
- Game strategy development
- Game strategy
- Retail Sales
- Customer Service
- Communication Skills
- Computer Skills - Office 365 (word, outlook excel)
- Sales Achievement
- Learning Agility
- Focus
- Stamina
- Teamwork
- Independence
- Adaptability
Timeline
Assistant Manager New Cars
Northpoint Toyota Prospect
01.2025 - Current
Sales Consultant
Volkswagen Mawson Lakes
10.2024 - 12.2024
Head Basketball Coach
Sonic Boom Ballers (SBB)
11.2023 - Current
Senior Sales Consultant and 2IC
Adelaide Vehicle Centre Enfield
02.2015 - 09.2024
Senior Sales Consultant (New and Used)
Stillwell Hyundai Ingle Farm
02.2014 - 02.2015
Sales Specialist, Customer Service Officer and Complaints Resolution Case Manager
Telstra
02.2007 - 02.2014
Sales
Contact 121 - Call Centre
08.2006 - 02.2007
Sales Assistant
Cash Converters
02.2006 - 08.2006
Catering Assistant
QANTAS Flight Catering
07.2005 - 01.2006
Retail Assistant
Zamels Jewellers
05.2004 - 06.2005
Assistant Manager – Fruit and Veg Department
Foodland
11.2003 - 05.2004
Production Line Personnel
Electrolux
11.2002 - 10.2003
Customer Service/Kitchen Hand/Waiting
Coffee Down Under
01.1999 - 10.2002
Christmas Casual Retail Assistant
Sheppard's Jewellers
12.1998 - 01.1999
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