Chris Jorgensen
Brisbane,QLD
Summary
Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $10 Million. Solid understanding of project management tools. Project Management Professional and certified in Agile methodology. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
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Overview
27
27
years of professional experience
Work History
Senior Account Manager
NBN
Brisbane, QLD
01.2023 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Highly developed influencing and negotiation skills to lead matrixed teams in the delivery of technology-related business outcomes that generate value to the client and contribute to the success of the business
- Broad understanding of the commercial telecommunications/IT infrastructure and development industry and the marketplace to identify new business and business improvement opportunities and deliver commercial solutions in a regulated environment.
- Highly developed business skills and telecommunications industry knowledge.
- Collaborated with customers to develop strategic business and account plans.
- Formulated plans to expand business operations and grow overall territory and client base.
- Negotiated contracts and fees with professionals to secure pricing.
Senior Project Manager
MIRAIT Technologies Australia
06.2019 - 01.2023
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
Senior Project Manager
RT Communications
09.2018 - 03.2019
- Evaluated & procured an ERP System (enterprise resource planning) cloud IT software solution
- Quality, Safety and Environmental management system led.
Quality Audit Manager - Program PMO
Telstra
03.2012 - 09.2018
- Built and Lead team of technical SME in a high performing quality audit team driving production of improvements
- Assured infrastructure projects for NBN were within time, cost and quality objectives
- Assured ongoing NBN ISA (Infrastructure Services Agreement) contractual obligations for assets leased to NBN co are met for service level Agreements and fitness
- Validate and confirm practical completion artifacts and deliverables
- Stakeholder manage any mitigation or contingency planning when potential issues were identified
- Reduced systemic process issues leading to defects
- Established and maintained activities including quality planning, control, assurance and improvement.
- Documented successful commercial offering of management documents which included operational plans QMP & PMPs.
Senior Program Manager (FTTP)
Telstra
01.2005 - 03.2012
- Wireline Program Management Lead for Velocity
- Commercials, Billing, invoicing and accounts “Velocity” contracts with developers
Project Manager-New Developments
Telstra
01.1996 - 01.2005
- New Estate, New Developments, Asset Relocations
- Various roles across Telstra
Education
Advanced diploma - Project Management AQF
AIM - Australian Institute of Management
03.2012
Advanced diploma of Project -
Australian College of Project Management
03.2010
Diploma of Quality Auditing -
SAI Global
04.2015
Commerical and contract management Blue Vision -
04.2008
Diploma of project management AQF5 -
02.2008
Certificate III in Voice and Data -
01.1999
Certificate IV Project Management -
The Australian College of Project
03.2000
Telecommunications trade certificate. Telstra Learning -
Telstra
01.1996
Skills
- Project & Program management
- Communicating with influence Customer focus
- Customer engagement Driving accountability
- Managing data governance Self aware
- Managing quality assurance Coach and Mentor
- Applying legal and regulatory standards
- Monitoring health, safety, quality and environment
- Problem solving Translate strategy into action
- Results leadership Collaborate & connect
- Authentic personal leadership Compliance
- Stakeholder engagement
- Project planning
- Project goals and milestones
- Material and labor scheduling
- Meeting participation
- Team-building
Accomplishments
- Aurizon - Network renewal program -Very large communications network design and construction - $10 Million PA
- TMR - Department of Transport and Main Roads
- Velocity - Telstra's FTTP Commercial Commercial Greenfields New Estates BPON to GPON conversion - $380 Million PA
- ADSL 2+ Enablement Project
- Southport Telephone Exchange Fire Replacement Project- Replacement of entire telephone exchange network infrastructure-$80 Million
- HDA - HFC Delivery Agreement; Planning, design, construction and construction management services within the existing Telstra Hybrid Fibre Coaxial (HFC ) footprint. $4.6 Billion TC - 1.6 Billion revenue.
- PDSA(Planning and Design Services Agreement)- Provided planning and design services for the national broadband network-$390Million. Developed quality management system for design production.
- JDWC (Joint Deployment Works Contract)- NBN Co and Telstra have agreed to pilot the planning, design and construction of 1000 nodes trial. Large scale integration of Fibre-to-the-Node (FTTN) technology into the National Broadband Network..
- NBN Transit Program-Formed part of Telstra NBN Infrastructure Service Agreement $11.2 Billion total to Telstra - 1.8 Billion Transit portion
Additional Information
- Technician
- Supervisor
- Designer
- Design Manager
- Planner
- Contract Manager
- Project Manager
- Senior Project Manager
- Quality Manager
- Quality Audit Manager
- Program Manager
- Senior Program Manager
- Business Development Manager
- Senior Account Manager
Timeline
Senior Account Manager
NBN
01.2023 - Current
Senior Project Manager
MIRAIT Technologies Australia
06.2019 - 01.2023
Senior Project Manager
RT Communications
09.2018 - 03.2019
Quality Audit Manager - Program PMO
Telstra
03.2012 - 09.2018
Senior Program Manager (FTTP)
Telstra
01.2005 - 03.2012
Project Manager-New Developments
Telstra
01.1996 - 01.2005
Advanced diploma - Project Management AQF
AIM - Australian Institute of Management
Advanced diploma of Project -
Australian College of Project Management
Diploma of Quality Auditing -
SAI Global
Commerical and contract management Blue Vision -
Diploma of project management AQF5 -
Certificate III in Voice and Data -
Certificate IV Project Management -
The Australian College of Project
Telecommunications trade certificate. Telstra Learning -
Telstra
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