Chris Kelleher
Gidgegannup,WA
Summary
Technical Account Manager with more than 10 years of hands-on experience in security technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager
Sapio
11.2020 - Current
- Established strong client relationships by consistently fulfilling commitments and maintaining transparent communication.
- Collaborated with customers and the engineering team to assess equipment needs and define system requirements.
- Acted as a liaison between clients and internal teams to ensure seamless project execution and delivery.
- Reduced response times for technical inquiries through efficient communication and effective teamwork.
- Configured and customized access control systems to meet client-specific requirements, including high-level integrations between Gallagher and external systems.
- Drafted and updated sales and service contracts for security and CCTV solutions.
- Provided comprehensive product training to clients, enhancing their understanding and utilization of the technology.
- Led cross-functional teams to deliver tailored solutions that consistently exceeded client expectations.
- Applied creative problem-solving skills to address technical challenges throughout the sales process.
- Increased client satisfaction by addressing technical issues promptly and offering customized solutions.
- Delivered technical presentations to clients, explaining product features and benefits in detail.
- Built long-term partnerships with stakeholders, managing expectations and achieving revenue growth targets.
- Collaborated with cross-functional teams to ensure successful product implementations.
- Streamlined internal processes to enhance the efficiency of the Technical Account Management team.
- Provided technical support to technicians on various systems, including Gallagher, IndigoVision, Senstar, Bosch MDAS, Cellguard, and Jacques.
- Managed complex customer accounts, ensuring timely issue resolution and clear communication.
- Successfully handled multiple projects simultaneously, prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
- Managed projects from procurement to commissioning.
- Demonstrated the ability to work effectively under tight deadlines and in a fast-paced environment.
Electronic Security Technician
Seme Solutions
03.2015 - 11.2020
- Maintained up-to-date knowledge of industry trends, staying informed on advancements in electronic security technology.
- Performed installations of advanced security systems, including access control, elevator controls, alarms, and video surveillance systems.
- Effectively communicated with customers, addressing questions and concerns related to system operations.
- Collaborated with team members to complete complex installations on schedule and within budget.
- Minimized false alarms by precisely calibrating and fine-tuning security system settings.
- Educated customers on the proper use of security systems following tests and repairs.
- Proactively identified potential vulnerabilities in existing systems, recommending upgrades or modifications to enhance security.
- Conducted thorough quality checks on installed systems to ensure optimal performance before project completion.
- Streamlined maintenance procedures, resulting in improved system functionality and reduced downtime.
- Improved system performance by diagnosing and resolving electronic security issues.
- Installed high-level security systems and video management systems (VMS), including Gallagher, Integrity, IndigoVision, Cellguard, Bosch MDAS, and Senstar.Senstar
Apprentice Security Technician
Seme Solutions
04.2011 - 03.2015
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned wide range of simple and complex techniques from on-the-job training.
Education
Certificate IV - Electronics Technician
Polytechnic West
Perth, WA03.2014
Skills
- Client Relationship Building
- System Design
- Technical consulting
- Order Management
- Schedule oversight
- Maintenance Planning
- Staff Training and Development
- Documentation And Reporting
- KPI Monitoring
- Workplace Safety
- Team Leadership
Certification
- Certificate III in security equipment Installation
- Security consultant's and installers license
- Open cable license
- Gallagher class 5 accreditation
- IndigoVision accreditation
- Cellguard accreditation
References
Jakes Strydom
WA State Manager at Sapio
0437233997
Mark Field
Project Manager at Convergint
0431 255 337
Robert Thorne
Senior Technician at Sapio
0487 421 579
Timeline
Senior Technical Account Manager
Sapio
11.2020 - Current
Electronic Security Technician
Seme Solutions
03.2015 - 11.2020
Apprentice Security Technician
Seme Solutions
04.2011 - 03.2015
- Certificate III in security equipment Installation
- Security consultant's and installers license
- Open cable license
- Gallagher class 5 accreditation
- IndigoVision accreditation
- Cellguard accreditation
Certificate IV - Electronics Technician
Polytechnic West
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