Chris Kenny
Canberra,ACT
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manger
Kennards Hire
03.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
Assistant Manager
Kennards Hire
03.2014 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Hire Controller
Kennards Hire
01.2014 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Service Person Driver
Kennards Hire
12.2010 - 01.2014
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Learned other teammates' work tasks to train as backup.
- Boosted overall productivity by taking initiative in completing tasks efficiently without compromising quality.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Upheld company standards of excellence through consistent delivery of high-quality services.
- Increased repeat business through excellent service and attention to detail.
Education
No Degree - Diploma in Business Management
University of Canberra
Canberra, ACT09-2012
Skills
- Branch operations management- QOM Area Branch of The Year 2021-2022 & Group Branch of The Year 2024-2025
- Customer service
- Customer relationships
- Excellent time management skills
- Interviewing and hiring
- Conflict resolution
- Strategic planning
- Risk mitigation
- Public speaking
- Revenue generation
- Regulatory compliance
Accomplishments
Accomplished Branch Manager at Kennards Hire, recognized for excellence in branch operations management, securing QOM Area Branch of the Year 2021-2022 & Group Branch of The Year 2024-2025. Expert in fostering customer relationships and driving revenue growth through strategic planning and risk mitigation. Skilled in regulatory compliance and conflict resolution, demonstrating exceptional leadership.
Certification
- First Aid Certification
- Forklift Certification
Group BOY 2024-2025
Winning Group BOY at Queabeyan Branch out of 220 Branches in Australia and New Zealand
Languages
English
Full Professional
Indonesian
Professional Working
Tok Pisin
Full Professional
Timeline
Branch Manger
Kennards Hire
03.2019 - Current
Assistant Manager
Kennards Hire
03.2014 - 03.2019
Hire Controller
Kennards Hire
01.2014 - 03.2014
Service Person Driver
Kennards Hire
12.2010 - 01.2014
- First Aid Certification
- Forklift Certification
No Degree - Diploma in Business Management
University of Canberra
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