Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chris Lucey

Brisbane,QLD

Summary

With a robust background of 15 years at Queensland Rail, I excel in roles demanding exceptional customer service and teamwork. My journey from Porter, Onboard services to Station Master 3rd / Relief ASM1 highlights my ability to multitask and solve problems efficiently. I bring a blend of strong time management skills, a professional positive attitude and a commitment to a safe workplace environment.



Overview

14
14
years of professional experience

Work History

Station Master 3rd / Relief ASM1

Queensland Rail
08.2013 - Current

- Platform and time management. On-time running commitments

- Reporting of safety concerns, hazards and customer incidents

- Clear and accurate delivery of information to customers / other stations (ie. PA announcements / Radio)

- Station and personal presentation.

-A high level of customer service

-Provide Leadership and a positive workplace environment.

-Ability to work on a shift work roster

Mobile Customer Care Rep/Supervisor

Queensland Rail
11.2010 - 08.2013

-Provide exceptional customer service

-Maintain safety and situational awareness while onboard train services

- Familiarisation of the whole train network and key tourism areas of SE Queensland

-Ability to work independently and in a small team environment

- Provide assistance at train and network disruptions, provide support for both staff and customer affected

Porter

Queensland Rail
08.2010 - 11.2010

- Platform and time management. On-time running commitments

- Reporting of safety concerns, hazards and customer incidents

- Clear and accurate delivery of information to customers / other stations (ie. PA announcements / Radio)

- Station and personal presentation.

-A high level of customer service

-Ability to work on a shift work roster

-Effective communication with supervisors and other team members

-The ability to complete task safely

Education

Year 12 / Business Degree -

Queensland Rail Internal Training Courses -

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking

References

Available on Request

Timeline

Station Master 3rd / Relief ASM1

Queensland Rail
08.2013 - Current

Mobile Customer Care Rep/Supervisor

Queensland Rail
11.2010 - 08.2013

Porter

Queensland Rail
08.2010 - 11.2010

Year 12 / Business Degree -

Queensland Rail Internal Training Courses -

Chris Lucey