Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Madden

Melbourne,VIC

Summary

Dedicated Hospotality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Venue Manager

Movida
01.2022 - Current
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised events from start to finish using effective crowd control methods.

Restaurant Manager

MoVida Next Door
01.2019 - 01.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Events Manager

Hellenic Republic Kew
01.2018 - 01.2019
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated florists, photographers, and musicians for events.
  • Selected and ordered refreshments, decor and event materials.
  • Liaised with clients to determine exact event requirements.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.

Assistant Restaurant Manager

Hellenic Republic Brunswick
10.2013 - 01.2019
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Developed and implemented strategies to improve revenue and profitability.
  • Designed and implemented strategies to reduce costs and waste.

Education

Certificate II in Elements & Principles of Design - Graphic Design

TAFE NSW
Lidcombe, NSW
09.2005

Certificate II - Le Cordon Bleu Commercial Cookery

TAFE NSW
Ryde
05.2001

High School Diploma -

Sefton High School
Sefton, NSW
12.2000

Skills

  • Writing and Verbal Communication
  • Service Coordination
  • Facility Oversight
  • Process Optimization
  • Event Planning and Management
  • Staff Supervision
  • Staff Management
  • Task Prioritization
  • Problem Solving
  • Decision Making
  • Organizational Skills
  • Facility Maintenance
  • Audio-Visual Management
  • Customer Service Excellence

Timeline

Venue Manager

Movida
01.2022 - Current

Restaurant Manager

MoVida Next Door
01.2019 - 01.2022

Events Manager

Hellenic Republic Kew
01.2018 - 01.2019

Assistant Restaurant Manager

Hellenic Republic Brunswick
10.2013 - 01.2019

Certificate II in Elements & Principles of Design - Graphic Design

TAFE NSW

Certificate II - Le Cordon Bleu Commercial Cookery

TAFE NSW

High School Diploma -

Sefton High School

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