Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chris Manning

Muswellbrook,NSW

Summary

Dedicated and community-oriented professional with a commitment to local service and a proven track record in leadership roles. As a Store Manager at Telstra, I have successfully overseen a small team, fostering a collaborative and customer-focused environment. My experience in managing day-to-day operations throughout my managerial tenure, implementing efficient workflows, and ensuring exceptional customer satisfaction has honed my organizational and interpersonal skills.



Overview

11
11
years of professional experience

Work History

Store Manager

Telstra
10.2023 - Current
  • Improving customer satisfaction through staff training in customer service and product knowledge. Additionally, evaluating operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Managing administrative tasks such as rostering, inventory management and record-keeping whilst maintaining administrative files.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth, further allowing the team to exceed company targets and provide exceptional service.

Assistant Manager

Telstra
11.2022 - 10.2023
  • Streamlined store operations, implementing new processes and procedures to build a competitive and efficient sales environment.
  • Increased profitability and targeted metrics through effective merchandising strategies and targeted promotions.
  • Improved customer satisfaction by addressing and resolving complaints promptly for the team. Collaborating with other teams throughout the company to ensure prompt resolution for issues unable to be solved at a store level, i.e billing and network issues.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Sales Consultant

Telstra
06.2019 - 11.2022
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Sales Supervisor

Coles
06.2013 - 07.2019
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Collaborated with other departments to ensure seamless communication and smooth workflow across teams.

Education

Certificate III - Business

Australian College of Commerce And Management
Wollongong, NSW
10.2021

High School Diploma -

St Joseph's Aberdeen
Muswellbrook
12.2015

Skills

  • Employee Training
  • Retail Inventory Management
  • Payroll Management
  • Talent Recruitment
  • Team Development
  • Budget Administration
  • Loss Prevention
  • Report Generation

References

  • Diana Rodriguez- Former Store Manager - Telstra Muswellbrook.

     Phone Number: 0404808906

  • Zhengmin Wang- Former Licensee - Telstra Muswellbrook.

     Phone Number: 0431200000



Timeline

Store Manager

Telstra
10.2023 - Current

Assistant Manager

Telstra
11.2022 - 10.2023

Sales Consultant

Telstra
06.2019 - 11.2022

Sales Supervisor

Coles
06.2013 - 07.2019

Certificate III - Business

Australian College of Commerce And Management

High School Diploma -

St Joseph's Aberdeen
Chris Manning