Chris Massingham
Yea,VIC
Summary
Results-oriented Bakery Manager specializing in product quality assurance and operational efficiency. Achieved significant improvements in customer satisfaction and sales growth through effective food safety compliance measures and strong inventory management. Focused on building collaborative relationships with suppliers and staff to enhance service delivery.
Overview
2027
2027
years of professional experience
Work History
Bakery Manager
Ritchies
Deniliquin
01.2025 - 04.2026
- Managed daily bakery operations, ensuring product quality and freshness.
- Oversaw staff scheduling and training for efficient workflow.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Implemented food safety standards to ensure compliance with regulations.
- Developed new recipes to enhance product offerings and customer satisfaction.
- Assisted customers with inquiries, providing excellent service and recommendations.
- Monitored equipment performance, performing routine maintenance.
- Collaborated with suppliers to source high-quality ingredients for baked goods.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Established relationships with vendors to secure competitive prices for raw materials.
- Instructed new bakery staff on using the POS system for order processing and payments. to use POS system to document orders, process payments and check progress for customers.
- Researched industry trends in order to stay ahead of competitors in terms of product offerings.
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Implemented and executed merchandising programs to maintain and increase sales.
Manager
Nuh Pty Ltd
Yea, Vic
01.2022 - 02.2025
- Oversaw daily operations, ensuring efficiency and productivity across teams.
- Managed employee schedules to optimize resource allocation and performance.
- Facilitated training sessions for staff, enhancing skills and knowledge retention.
- Managed daily operations of service station and ensured smooth workflow.
- Oversaw inventory management and coordinated product ordering processes.
- Maintained compliance with safety regulations and company policies.
- Monitored fuel supply levels and coordinated deliveries with suppliers.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
- Ensured proper maintenance of customer service standards and quality control measures.
- Maintained a clean work environment by monitoring safety regulations compliance.
- Developed and implemented strategies to improve customer satisfaction ratings.
- Scheduled preventative maintenance on equipment to ensure optimal operation.
- Assisted in developing promotional campaigns that increased sales revenue significantly.
- Resolved customer complaints in a timely manner with the highest level of professionalism.
- Monitored fuel inventory levels and placed orders when necessary.
- Provided excellent customer service by responding promptly to inquiries or requests from customers.
Assistant Manager of Operations
MALOGA home aged care
Nathalia , Vic
- Assisted in managing daily operations in home aged care environment.
- Coordinated staff schedules to ensure adequate coverage and support for residents.
- Supported implementation of care plans alongside nursing and support staff.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation for clients to medical appointments and social events.
- Implemented personalized care plans in collaboration with healthcare professionals.
- Maintained accurate client records and documentation for care services provided.
- Communicated effectively with families about client health and wellbeing updates.
- Supported clients in engaging with community resources and activities.
- Assisted in the preparation of meals for clients according to individual dietary requirements.
- Developed strategies for managing challenging behaviours exhibited by some clients.
- Observed and documented changes in the physical and mental condition of clients.
- Coordinated end-of-life care plans including palliative care options when necessary.
- Offered advice on nutrition, exercise and lifestyle choices that are beneficial for seniors.
Manager
Flowerdale Hotel
Flowerdale , Vic
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Oversaw daily operations, ensuring efficiency and productivity across teams.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Developed and implemented hotel policies and procedures.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Managed employee schedules to optimize resource allocation and performance.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Coordinated staff schedules to optimize front desk and housekeeping coverage.
- Assigned duties and monitored performance of all employees in the hotel.
- Built and maintained productive relationships with employees.
- Facilitated training sessions for staff, enhancing skills and knowledge retention.
- Resolved guest complaints promptly to maintain positive relationships and loyalty.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Handled guest complaints professionally and efficiently.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Conducted regular inspections of facilities to ensure compliance with safety regulations.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Ensured compliance with safety regulations in accordance with local laws.
- Ensured compliance with all local, state, and federal laws and regulations.
- Oversaw inventory management for supplies and amenities across hotel departments.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Collaborated with vendors to negotiate contracts for services and supplies needed.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Maintained high standards of quality control, hygiene, health and safety.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Yea High School
Yea , VicCertified Level 4 Aged Care - Aged Care
Wodonga TAFE
WodongaSkills
- Food safety compliance
- Product quality assurance
- Food quality standards hygiene
- Sanitation standards
- Inventory management
- Equipment maintenance
- Operational efficiency
- Performance monitoring
- Sales promotion strategies
- Customer relationship management
- Team leadership
- Effective communication
- Conflict resolution
- Relationship building
- Time management
- Raw materials
- Food management
Timeline
Bakery Manager
Ritchies
01.2025 - 04.2026
Manager
Nuh Pty Ltd
01.2022 - 02.2025
Assistant Manager of Operations
MALOGA home aged care
Manager
Flowerdale Hotel
Yea High School
Certified Level 4 Aged Care - Aged Care
Wodonga TAFE