CHRIS MCINNES
Bentleigh East
Summary
A highly motivated and results-oriented Hospitality Manager with 25 years of experience in delivering exceptional customer service, optimizing operational efficiency, and leading high-performing teams in fast-paced environments. Expertise in overseeing day-to-day operations, ensuring superior guest satisfaction, and implementing innovative strategies to drive revenue growth. Strong leadership and communication skills, coupled with a passion for creating memorable experiences for guests. Adept at managing budgets, developing staff, and maintaining high standards of service quality. Known for being adaptable, proactive, and committed to continuous improvement in the hospitality industry.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
25
25
years of professional experience
Work History
Operations Manager Intern
JBS Hospitality
03.2015 - Current
- Charged with the management of 2 kitchens, 4 venues, procurement of goods and services for the company, Operations manager oversee 10 venues , Events manager and liaison to venues for additional management assistance.
- During my time with the company I have excelled in several fields, pushing myself beyond reasonable expectations to promote, drive and assist the forward projection and growth of the company
- Through my devoted applications I have pushed the boundaries to deliver results far exceeding the standard scope of my works
- I continually strive to be better, to prove my worth, to improve the workplace and the company as a whole
- I have used my extensive knowledge, to seek the best pricing in all facets of the company, thus leading to bottom line savings across the board
- I personally renegotiated contracts for 11 venues for gas, milk, coffee,alcohol and consumables, and am continually striving for the best pricing for the company in a competitive market.
- The coffee deal alone saved the company 130,000 off the bottom line across the life of the contract
- It is this drive I possess, my commitment to the company, my working outside expectation and my continual push for better that hold me in the perfect position to lend my skillset to your company
- I have amazing personal skills with people, and expect the best from myself and my team, to deliver a brilliant and consistent customer experience.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Hotel Duty Manager
Gasthoff Zurich
02.2012 - 03.2014
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
- Increased room occupancy rates by implementing effective marketing strategies and promotions.
- Effectively designing both food and beverage options.
- Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Collaborated with the sales team to develop targeted marketing campaigns focused on attracting new guests.
- Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
- Provided personalized attention to VIP guests, ensuring their needs were met beyond expectations during their stay at the hotel.
Operations Manager
Bentleigh RSL
02.2000 - 03.2010
- Assistant manager/venue
- Manager of kitchen operations
- In charge of staff, cash ups, tills, gaming, kitchen, formulation of menus and revenue planning and forecasting.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Honors Degree
DEAKIN UNIVERSITY
01.2006
DE LA SALLE COLLEGE
01.1998
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Problem-solving
- Team leadership
- Customer service
Languages
English
German
Timeline
Operations Manager Intern
JBS Hospitality
03.2015 - Current
Hotel Duty Manager
Gasthoff Zurich
02.2012 - 03.2014
Operations Manager
Bentleigh RSL
02.2000 - 03.2010
DE LA SALLE COLLEGE
Bachelor of Science - Honors Degree
DEAKIN UNIVERSITY
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