Chris Palmer
Melbourne,Australia
Summary
Project Manager with over a decade of experience in telecommunications, specializing in managing diverse projects that meet client-specific needs. Certified in PRINCE2 Foundation and Practitioner, demonstrating expertise in project management methodologies. Proven skills in stakeholder management, problem-solving, and leadership, ensuring timely and quality project delivery. Committed to delivering innovative solutions and enhancing customer service through effective collaboration with service delivery teams and stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER
Broadband Solutions
11.2023 - Current
- Project Manager specializing in Telco solutions for business clients, particularly within the hospitality sector (hotels).
- Lead and manage the deployment of complex data and PABX systems, ensuring smooth transitions from legacy systems to modern solutions.
- Plan and execute intricate PABX projects within tight timeframes, including installations for new hotel openings.
- Collaborate with clients and key stakeholders to tailor call flows, handset configurations, and system specifications to meet client requirements.
- Work closely with voice and network engineers to ensure seamless integration of customized PABX solutions.
- Proactively manage risks and resolve issues, ensuring projects are delivered on scope and within the timeline.
- Consistently drive successful project completion while maintaining high standards of quality and customer satisfaction.
PROJECT MANAGER
Chorus
03.2023 - 11.2023
- Spearheading the planning and managing of complex fibre projects, ensuring successful project execution.
- Diligently overseeing the provisioning of fibre orders, collaborating closely with SMEs, SDMs, RSPs, and other stakeholders.
- Providing invaluable project support for large-scale fibre initiatives, I played a central role in orchestrating complex projects.
- Serving as a primary liaison between diverse stakeholders, I ensured seamless communication and alignment of project goals.
- Expertly managing escalations and swiftly mitigating risks and issues to maintain project momentum and achieve milestones.
- Implementing proactive strategies to anticipate and address potential challenges, ensuring minimal disruptions to project timelines.
- Spearheading strategic relationships with key stakeholders to optimize account performance and foster growth.
BUSINESS PROVISIONING SPECIALIST
Chorus
12.2021 - 03.2023
- Led and supported business provisioning and escalations functions, including complex provisioning and business escalations.
- Served as the Subject Matter Expert (SME) for complex provisioning and escalations, offering training and coaching to coordinators.
- Reported on and measured service partner KPI and SLA targets for escalations.
- Managed daily workflow, case assignment, and acted as a specialist advisor to project teams.
- Supported optimization of business-as-usual (BAU) activities and led initiatives on behalf of the provisioning team.
Education
Diploma in Computer Servicing -
WelTec
Skills
- Provisioning and Salesforce expertise
- Microsoft Office Suite proficiency
- Project management tools
- Communication and interpersonal skills
- Leadership and teamwork
- Risk and cost management
- Decision-making abilities
- Analytical problem-solving
- Attention to detail
- Resilience
- Critical thinking
- Performance monitoring
Certification
- PRINCE2 Foundation Certification, PeopleCert
- PRINCE2 certified practitioner, PeopleCert
- Diploma in Computer Servicing (Level 5), WelTec
References
Available on request
Timeline
PROJECT MANAGER
Broadband Solutions
11.2023 - Current
PROJECT MANAGER
Chorus
03.2023 - 11.2023
BUSINESS PROVISIONING SPECIALIST
Chorus
12.2021 - 03.2023
Diploma in Computer Servicing -
WelTec
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