Chris Pietsch
Everton Park,Select
Summary
Highly resolute and diligent professional committed to delivering exceptional customer satisfaction. Initiative-taking critical thinking skills enable excelling in dynamic environments, consistently meeting deadlines while maintaining the highest standards of quality. Meticulous diligence and proven record of excellence demonstrate capability to produce outstanding results. Above all, prioritizing ensuring that customers and staff feel valued and heard, fostering a positive and engaging overall experience.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales and Performance Manager
Rapid Tune
05.2024 - Current
- Oversee sales operations and performance management, ensuring alignment with company goals and objectives
- Develop and implement sales strategies to enhance market presence and drive revenue growth
- Monitor and analyse sales metrics, providing actionable insights and recommendations to the sales team
- Facilitate training programs to improve sales techniques and product knowledge among team members
- Lead negotiations with key clients, securing high-value contracts and fostering long-term partnerships
- Resolve conflicts and manage team dynamics to maintain a productive work environment
- Evaluate market trends and competitors' activities to identify new business opportunities
- Ensure customer satisfaction through effective communication and timely issue resolution
- Collaborate with other departments to align sales strategies with overall business objectives
- Prepare and present detailed sales reports to senior management, highlighting achievements and areas for improvement
- Enhanced employee engagement through tailored training programs and workshops.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
- Developed, tracked and analyzed variance of key performance measurements.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
Service Advisor
Tesla
11.2023 - 05.2024
- Answer inquiries promptly and professionally
- Build strong customer relationships
- Explain features and benefits of Tesla vehicles, charging solutions, and services
- Assist with product selection, ordering, delivery, installation, and maintenance
- Guide customers through vehicle purchase, including financing options
- Ensure a smooth buying experience from selection to delivery
- Keep up to date with economic trends, market changes, and government policies
- Provide clients with informative reports
- Ensure legal and ethical compliance
- Manage performance of the team to ensure timely completion
Service Advisor
Morgan and Wacker (Harley Davidson)
05.2022 - 11.2023
- Greet customers bringing in their motorcycles for service or repairs
- Document details of the issues the customer were experiencing
- Engage in conversations with customers to understand specific motorcycle problems
- Ask relevant questions to gather additional information
- Work with the Shop Foreman to assign jobs to service technicians
- Schedule service appointments and allocate time for repairs
- Communicate job details and requirements to service technicians
- Coordinate with technicians for any additional information needed
- Keep customers informed about repair progress, estimated completion time, and delays
- Explain completed work to customers
- Break down costs (parts and labour) and address questions
- Address additional questions or concerns related to motorcycles or the service process
Service Advisor
A P Eagers (Subaru and Toyota)
10.2020 - 05.2022
- Greet customers and carry out driveway check in, talk to customers about upgrading their services, selling services that the dealership can offer to the customers
- Communicate with customers via phones and emails to offer recommendations that the technicians have noted
- Ensure that phones are answered promptly
- Answer emails from customers and other staff members
- Hand over customer vehicles to them on a timely manner
Service Advisor
Kilcoy Mechanical
11.2016 - 10.2020
- Listen to customers descriptions of issues that their vehicles have and ensure that the technicians inspect and investigate the issues that the customers have described to me
- Ensure that customer were kept up to date with how their repairs were progressing
- Develop and maintain close working contacts with suppliers to ensure that delivery deadlines were met
- Oversee a small number of colleagues to keep track of customers repairs
- Order supplies, process returns, process end of day banking, reply to emails, answer customer calls
Control Room Operator
Swire Cold Storage
04.2006 - 06.2016
- Inspected machine parts for conformance to product specifications
- Administered preventative maintenance as and when required
- Equipment and machinery repairs as ongoing maintenance
Skills
- Time Management
- Leadership
- Customer relations
- Able to work independently
- Team focused
- Performance analysis
- Trend analysis
- Strong mechanical knowledge
- Operation monitoring
- Problem Solving & Troubleshooting
- Productivity Focused
- Conflict resolution
- Negotiation
- Dependable & Reliable
- Coaching and mentoring
Certification
Open (manual), 2171383, LF 0003369760 01
References
- Luke Spence, Service Manager, Harley Davidson, 0404 847 539
- Jonny Champion, Brisbane Service Manager, Tesla, 0416 927 929
- Debra Brunjes, Personal Accountant, Eagers Automotive, 0406 382 520
Timeline
Sales and Performance Manager
Rapid Tune
05.2024 - Current
Service Advisor
Tesla
11.2023 - 05.2024
Service Advisor
Morgan and Wacker (Harley Davidson)
05.2022 - 11.2023
Service Advisor
A P Eagers (Subaru and Toyota)
10.2020 - 05.2022
Service Advisor
Kilcoy Mechanical
11.2016 - 10.2020
Control Room Operator
Swire Cold Storage
04.2006 - 06.2016
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