Chris Potter
Port Melbourne,VIC
Summary
Dynamic manager with expertise in customer service, team leadership, and staff training. Proven track record in enhancing operational efficiency and fostering positive guest relationships to drive retention.
Overview
38
38
years of professional experience
Work History
Manager
Melbourne Lifestyle Apartments
Docklands, VIC
09.2023 - 04.2026
- Oversaw daily operations, ensuring high standards of guest satisfaction and service delivery.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Developed and maintained positive relationships with guests, addressing concerns promptly to improve retention.
- Coordinated maintenance schedules, ensuring timely repairs and minimal disruption to guest experiences.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and property amenities.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
Assistant Building Manager
Facilities Management Victoria
Docklands, VIC
02.2022 - 09.2023
- Monitored building systems for compliance with safety regulations and operational standards.
- Collaborated with contractors to oversee project execution and quality assurance.
- Implemented process improvements that increased operational efficiency within the facility.
- Developed training materials for staff on safety protocols and emergency procedures.
- Streamlined reporting processes to improve accuracy and responsiveness of facility operations.
- Managed move-in/move-out processes efficiently, minimizing vacancies while maintaining high standards for unit readiness.
- Improved tenant retention rates by cultivating positive relationships through attentive service and prompt issue resolution.
Line Manager
Qantas Airways
Sydney, NSW
11.1987 - 11.2021
- Led team to ensure compliance with safety and operational standards in high-pressure environments.
- Developed and implemented process improvements to enhance workflow efficiency and reduce delays.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify trends and drive strategic decision-making for improved operations.
- Conducted regular performance reviews to identify areas for improvement and provide constructive feedback.
Manager - Training & Development
Dominance Security
Cheltenham, VIC
01.2021 - 08.2021
- Developed and implemented training programs to enhance employee skills and knowledge.
- Collaborated with department heads to identify training needs and align programs with organizational goals.
- Facilitated workshops and seminars to promote professional development among staff members.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Drove continuous improvement by incorporating feedback from employees and managers into ongoing curriculum updates.
Site Manager
Department of Justice
Melbourne, VIC
07.2020 - 08.2021
- Oversaw site operations to ensure compliance with federal regulations and safety standards.
- Facilitated communication between stakeholders, enhancing collaboration and alignment on project goals.
- Trained and mentored junior staff, fostering a culture of continuous improvement and professional development.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
Education
First Aid And Cadiopulmonary Certificate - First Aid
Short Courses Australia
Melbourne, VIC05.2026
Responsible Service of Alcohol - Security
Short Courses Australia
Melbourne, VIC05.2026
Security Operations And Licence - Security
Tafe
Melbourne, VIC01.2021
OH&S / WHS Certificate 2 , Diploma - Occupational Health And Safety
Melbourne Safety Course
Melbourne, VIC01.2020
Worksafe White Card - Occupational Health And Safety
Short Course
Melbourne, VIC01.2020
Mental Health Certificate - Mental Health First Aid
CFA
Melbourne, VIC01.2018
Working With Children - Child Safety
CFA
Melbourne, VIC02.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Performance management
- Conflict resolution
Affiliations
Veteran Fire fighter CFA
Justice of the Peace
Safety adviser with the Red Cross
Languages
Italian
Limited Working
Interests
- Gym Workouts
- Martial Arts
- Mindfulness Practices
- Yoga
- Swimming
Timeline
Manager
Melbourne Lifestyle Apartments
09.2023 - 04.2026
Assistant Building Manager
Facilities Management Victoria
02.2022 - 09.2023
Manager - Training & Development
Dominance Security
01.2021 - 08.2021
Site Manager
Department of Justice
07.2020 - 08.2021
Line Manager
Qantas Airways
11.1987 - 11.2021
First Aid And Cadiopulmonary Certificate - First Aid
Short Courses Australia
Responsible Service of Alcohol - Security
Short Courses Australia
Security Operations And Licence - Security
Tafe
OH&S / WHS Certificate 2 , Diploma - Occupational Health And Safety
Melbourne Safety Course
Worksafe White Card - Occupational Health And Safety
Short Course
Mental Health Certificate - Mental Health First Aid
CFA
Working With Children - Child Safety
CFA