Summary
Overview
Work History
Education
Skills
Photography. Coaching Football.
Timeline
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Chris Powles

Chris Powles

Summary

Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

Smithfield Car Diagnostics
07.2023 - 03.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Parts Delivery Driver

REPCO North Cairns
03.2010 - 07.2023
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.

Education

Print Machinist -

Kangaroo Point TAFE
Brisbane

High School Diploma -

Trinity Bay State High School
Manunda, QLD

Managerial Training. - Total Quality Management

News Limited
Cairns, QLD

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Sales Support
  • Customer Response
  • Payment Processing
  • Customer Service
  • Problem-solving abilities
  • Client Relations
  • Conflict Resolution
  • Team Development

Photography. Coaching Football.

I am a Fully Qualified Senior Level 2 Football coach. Coaching has taken me all over the world. I have through football developed leadership skills and a belief that, teamwork, co-operation commitment and loyalty are vital and essential attributes both in life and work.

Timeline

Customer Support Specialist

Smithfield Car Diagnostics
07.2023 - 03.2024

Parts Delivery Driver

REPCO North Cairns
03.2010 - 07.2023

Print Machinist -

Kangaroo Point TAFE

High School Diploma -

Trinity Bay State High School

Managerial Training. - Total Quality Management

News Limited

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Chris Powles