Accomplished and results-driven leader with over 15 years of expertise in retail management and comprehensive telecommunications solutions. Proficient in all aspects of the telecommunications industry, including retail operations and the Telstra Business division, with a focus on B2B sales of SaaS, phone systems, fixed-line products, internet services, and vehicle tracking. Renowned for delivering unparalleled customer service and driving substantial sales growth through strategic planning and dynamic team leadership. Excel in building robust relationships with stakeholders at all levels and consistently achieving high-performance standards. Demonstrated ability to manage operations autonomously while excelling in collaborative team environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.