Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chris Rodgers

Southport,Australia

Summary

Accomplished and results-driven leader with over 15 years of expertise in retail management and comprehensive telecommunications solutions. Proficient in all aspects of the telecommunications industry, including retail operations and the Telstra Business division, with a focus on B2B sales of SaaS, phone systems, fixed-line products, internet services, and vehicle tracking. Renowned for delivering unparalleled customer service and driving substantial sales growth through strategic planning and dynamic team leadership. Excel in building robust relationships with stakeholders at all levels and consistently achieving high-performance standards. Demonstrated ability to manage operations autonomously while excelling in collaborative team environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Franchisee

Experimax Southport
06.2019 - Current
  • Lead a team of skilled technicians and sales professionals, fostering a culture of excellence and continuous improvement
  • Implemented targeted training programs, resulting in a 20% increase in team productivity and customer satisfaction
  • Spearheaded initiatives that drove a 30% increase in revenue through strategic marketing and inventory management
  • Achieved a high retention rate of staff by creating a supportive and motivating work environment
  • Developed performance metrics and coaching plans that consistently resulted in exceeding sales targets.

Licensee

Telstra
01.2004 - 02.2019
  • Directed a team of 20+ sales associates and customer service representatives, achieving a consistent 25% increase in sales year-over-year
  • Developed and implemented a mentorship program that improved team cohesion and performance, reducing employee turnover by 15%
  • Cultivated strong relationships with corporate stakeholders and customers, ensuring high levels of satisfaction and loyalty
  • Recognized for exceeding KPIs and sales metrics through effective team leadership and strategic planning.

Board Member

Southern Queensland Advocacy Board
11.2014 - 09.2018
  • Contributed strategic insights to enhance Telstra's customer satisfaction and operational efficiency across the region
  • Collaborated with board members to develop customer service improvement strategies aligned with Telstra's corporate values.

Director

TLS I.T Support Pty Ltd
09.2011 - 09.2018
  • Founded and directed a division specializing in comprehensive telecommunications solutions, managing a team to deliver tailored business solutions
  • Successfully negotiated partnerships, resulting in a 40% expansion of the client base and service offerings
  • Led the company through significant growth phases, enhancing business performance and client satisfaction
  • Implemented staff development programs that improved service delivery and client engagement.

Education

High School Diploma -

John Paul College - Daisy Hill
Loganholme, QLD
01.1990

Skills

  • Leadership & Team Management
  • Sales & Business Development
  • Coaching & Mentoring
  • Operations Management
  • Financial Management
  • Problem-solving

Languages

English
Native or Bilingual
Japanese
Native or Bilingual

Timeline

Franchisee

Experimax Southport
06.2019 - Current

Board Member

Southern Queensland Advocacy Board
11.2014 - 09.2018

Director

TLS I.T Support Pty Ltd
09.2011 - 09.2018

Licensee

Telstra
01.2004 - 02.2019

High School Diploma -

John Paul College - Daisy Hill
Chris Rodgers