Chris Romano
Sydney,NSW
Summary
Venue Manager. Highly effective at anticipating and accommodating customer needs. Friendly, punctual and an enthusiastic team player. Hardworking manager who thrives under pressure. Goes above and beyond to create an unforgettable guest experience. Thirty years experience serving guests at upscale venues. Customer-oriented with excellent interpersonal and communication skills. Strong work ethic and customer service expertise.
Overview
28
28
years of professional experience
Work History
Reservations Coordinator
Catalina Restaurant Group
Sydney, Double Bay, NSW
10.2018 - 01.2022
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed over 100 calls per day.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked closely with management team to achieve full occupancy of venue each service
Host Manager
Village Hospitality
INDU, Sydney
08.2015 - 08.2016
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed over 50 customer calls per day
- Interacted with guests to obtain positive or negative feedback and constructively apply information
- Liaised with dining services leaders to develop and implement systems, policies and procedures
Operations Manager
Merivale Group
Sydney
11.2003 - 06.2015
- 09/2013-05/2015 Ivy – Office – Restaurant Reservations Supervisor
- 12/2011-09/2012 Level 6 Manager
- 01/2009-07/2013 Pool Club Assistant Manager
- 11/2008-01/2009 Ivy Lounge Assistant Manager
- 11/2004-11/2008 Hemmesphere Assistant Manager
- Resolved guest complaints quickly and efficiently.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Consistently provided professional, friendly and engaging service
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Model
Activa, Major Milan, MGM, So Damn Tuff, Boss
Tokyo, Milan, Paris, London, New York
01.1992 - 07.2004
- Promoted products and services by posing for commercials, live shows and photo shoots.
- Modeled garments such as coats, underclothing and swimwear.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Maintained high levels of professionalism in hundreds of shoots.
Education
High School Diploma -
Mount Douglas Senior Secondary
Victoria, B.C. 06.1992
Skills
- Organized and efficient
- RSA certification
- Quick problem solver
- Thrives in fast-paced environment
- Committed team player
- Courteous, professional demeanour
- Guest relations professional
- Cash handling expert
- Up-selling capability
- Engaging personality
- Fluency in English and French
- Handling difficult customers
- Fast learner
- Spirits, Champagne and Wine knowledge
- Respak, Dimmi, ResDiary and Info genesis POS
- Flexible schedule capability
- On time and reliable
Languages
Native English, Fluent in French, Conversational Japanese
References
- References available upon request.
Timeline
Reservations Coordinator
Catalina Restaurant Group
10.2018 - 01.2022
Host Manager
Village Hospitality
08.2015 - 08.2016
Operations Manager
Merivale Group
11.2003 - 06.2015
Model
Activa, Major Milan, MGM, So Damn Tuff, Boss
01.1992 - 07.2004
High School Diploma -
Mount Douglas Senior Secondary
Similar Profiles
Naomi AcostaNaomi Acosta
Waitress at Catalina Lodge (Restaurant/hotel)Waitress at Catalina Lodge (Restaurant/hotel)
Drew DonovanDrew Donovan
Client Marketing Assistant at Catalina Capital GroupClient Marketing Assistant at Catalina Capital Group
Hayley KaufmanHayley Kaufman
Barista and Cashier at Scoops Catalina Creamery at Catalina Island Hospitality GroupBarista and Cashier at Scoops Catalina Creamery at Catalina Island Hospitality Group
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
Bao Long (Andy) LieuBao Long (Andy) Lieu
HR Administrator at Crawford and Company (Australia)HR Administrator at Crawford and Company (Australia)