Summary
Overview
Work History
Education
Skills
Timeline
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CHRIS SLACK

Palmwoods,QLD

Summary

Personable and dedicated professional with extensive experience in the insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Third Party Recoveries Team Manager

Youi PTY LTD
Sunshine Coast, QLD
09.2015 - Current
  • Worked with uninsured and insured customers to understand requirements and provide exceptional customer service
  • Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings
  • Monitored social media and online sources for industry trends
  • Evaluated individual knowledge, skills and strengths and assigned coaching to meet these requirements
  • Perform company audits for code compliance Conduct fortnightly team meetings
  • Provide monthly, weekly and daily updates to the management group and team members Monitored accounts for compliance with established payment plans and flagged those in violation
  • Used skip tracing and other techniques to locate debtors
  • Maintain behavior standards within the team environment.
  • Developed and implemented team-building strategies to promote collaboration and cohesion.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Created a positive work environment by setting clear expectations and providing resources necessary for success.
  • Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Established effective communication channels between departments to ensure information is shared accurately and efficiently.

Sales Adviser

Youi PTY LTD
Sunshine Coast, QLD
06.2011 - 09.2015
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Gathered customer feedback to improve sales strategies.
  • Developed relationships with new and existing clients through contact management systems.
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Participated in team brainstorming sessions to develop new ideas.

Manager

The Creek Tavern
Sunshine Coast, QLD
03.2010 - 06.2011
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Educated employees on menu updates and procedural changes
  • Disciplined and motivated staff to achieve challenging objectives Set and oversaw weekly and special event menu plans
  • Accurately completed end-of-day financial tasks Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Cost controlled and managed inventory
  • Determined operational weak points and implemented corrective actions to resolve
  • Oversaw security operational needs
  • Monthly stocktakes and reporting.

Rugby Operational Manager

Tuggeranong Vikings Rugby Union
Tuggeranong, ACT
01.2008 - 03.2010
  • Developed team communications and information for meetings
  • Implemented and organized sponsorship
  • Developed exceptional attendance record with special attention to punctuality and preparation
  • Established clear benchmarks for performance and monitored individual and team progress
  • Forged cooperative relationships
  • Implemented exercise programs and training strategies, which bolstered individual and team performance
  • Recruited athletes by attending games, meeting with families, and presenting scholarship offers
  • Supervised academic progress of athletes and scheduled tutoring services for those with declining grades
  • Managed promotional initiatives and special events to enhance press coverage.

Education

Certificate IV General Insurnace -

Kaplan
01.2019

Mental Health First Aid -

01.2017

Teir 2 General Insurance -

ANZIIF
01.2017

Certificate IV Justice -

Sunshine Coast Tafe
01.2011

Diploma of Sports Administration -

Canberra TAFE
01.2003

Skills

  • Mental Health ambassador
  • Written and verbal communication skills
  • Excellent people skills when dealing directly and indirectly with the public
  • Well presented with a friendly, helpful manner
  • Punctual and reliable
  • Experience with goal planning and organization
  • Event management
  • Setting and achieving goals and outcomes
  • Excellent problem solving and decision-making skills
  • Ability to multitask effectively and efficiently
  • Recruitment
  • Team building activities
  • Performance Coaching
  • Process Improvement
  • Employee Development
  • Business Administration
  • Customer Service
  • Staff Management
  • Decision-Making

Timeline

Third Party Recoveries Team Manager

Youi PTY LTD
09.2015 - Current

Sales Adviser

Youi PTY LTD
06.2011 - 09.2015

Manager

The Creek Tavern
03.2010 - 06.2011

Rugby Operational Manager

Tuggeranong Vikings Rugby Union
01.2008 - 03.2010

Certificate IV General Insurnace -

Kaplan

Mental Health First Aid -

Teir 2 General Insurance -

ANZIIF

Certificate IV Justice -

Sunshine Coast Tafe

Diploma of Sports Administration -

Canberra TAFE

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CHRIS SLACK