Chris Smith
Ormeau,QLD
Summary
High-energy Sales Manager bringing extensive experience in the sales field. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Area/Store Manager
James Lane
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw a territory of retail stores, ensuring consistent branding and quality standards across all locations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Regularly reviewed competitor activity within the region to stay ahead of industry developments and adapt strategies accordingly.
Warehouse Manager
James Lane
01.2022 - 12.2022
- Ensured compliance with industry regulations and company policies through diligent oversight of all warehouse activities.
- Managed a team of warehouse staff to ensure timely completion of tasks and adherence to safety protocols.
- Improved order fulfillment rates by optimizing picking, packing, and shipping procedures.
- Delivered reliable customer service by addressing inquiries promptly and resolving issues effectively through clear communication channels within the organization.
- Planned and executed facility layouts that maximized storage capacity while maintaining optimal workflow efficiency.
- Increased warehouse efficiency by streamlining inventory management processes.
- Facilitated smooth integration of new technologies into existing workflows which helped improve overall operational efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed a team of 8 delivery contractors, ensuring a smooth delivery experience for the customer.
Self Employed - Transport
Smittys Deliveries and Transport
01.2016 - 01.2022
- Successfully began a new transport company in South East QLD, within 12 months became chosen carrier for major retailers including James Lane, Harvey Norman, Amart and many more.
- Managed a team over of 10 staff, training all new employees in all safe work practises relative to their role.
- Worked flexible hours across night, weekend, and holiday shifts to ensure smooth operation of the business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Effectively built strong relationships with long term business clients
- Maintained all vehicles mechanically and physically to ensure they are presented clean and professional at all times to withhold our great brand reputation.
- Door knocking and cold calling business to gain new clients
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed all financials for the business such as BAS, employee wages, GST and relevant taxes.
Account Manager
Good Living Global
03.2015 - 01.2016
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Monitored market trends to advise clients on potential impacts to their business
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Drove revenue growth by identifying new business opportunities
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Attended regular sales meetings and sales training.
- Informed customers of promotions to increase sales productivity and volume.
Store Manager
Amart Furniture
02.2008 - 03.2015
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted thorough training on new product with all sales staff.
- Managed team of 20 or more from sales, administration and warehouse.
Food and Beverage Manager
Reef View Hotel
03.2007 - 01.2008
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Delivered in-depth training to ensure all staff were confident in the hotel's food and beverage offerings.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Gained a vast knowledge on how to make wide variety of mixed drinks including cocktails.
- Developed rapport with regular guests, fostering a sense of community within the establishment.
- Worked effectively in fast-paced environments.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Duty Manager
The Glen Hotel
01.2005 - 03.2007
- Trained employees in essential job functions.
- Handled escalated customer issues.
- Developed and maintained strong relationships with customers.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Coordinated staff training sessions on new products or procedures, fostering continuous learning among team members.
- Oversaw all departments of the hotel, from TAB and gaming, bar and casual family dining, restaurant and functions.
- Ensure smooth operation of all bars, by ensuring all new staff were trained, and bars were fully stocked at all times to ensure efficient service to guests.
- Following all opening and closing procedures in all departments.
- Oversaw all functions, to ensure guest satisfaction
Education
Certificate 4 - Hospitality
TAFE QLD
Mount Gravatt2005
Year 12 -
Clairvaux Mackillop College
2002
Skills
- Sales professional
- Relationship building and management
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Forward Thinker
Timeline
Area/Store Manager
James Lane
12.2022 - Current
Warehouse Manager
James Lane
01.2022 - 12.2022
Self Employed - Transport
Smittys Deliveries and Transport
01.2016 - 01.2022
Account Manager
Good Living Global
03.2015 - 01.2016
Store Manager
Amart Furniture
02.2008 - 03.2015
Food and Beverage Manager
Reef View Hotel
03.2007 - 01.2008
Duty Manager
The Glen Hotel
01.2005 - 03.2007
Certificate 4 - Hospitality
TAFE QLD
Year 12 -
Clairvaux Mackillop College
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