Chris Smith
Miami,Australia
Summary
Results-oriented Facilities & Operations Manager with expertise in Supply Chain Distribution, Project Management, Customer Service, and Team Leadership. Consistently exceeding performance targets and driving efficiency to solve complex business challenges. Transitioning to a career in the environmental sector, studying Environmental Management and Conservation while actively volunteering in habitat restoration and wildlife care. Seeking to leverage practical skills and environmental knowledge for conservation-focused organizational growth and operational excellence.
Overview
12
12
years of professional experience
Work History
Facilities, I.T, Asset & Office Manager
Aizer Group
Burleigh Heads, Queensland
08.2020 - 07.2024
- Managed assets exceeding $3 million, resulting in a 15% reduction in operational costs.
- Supervised a 3-member IT support team, enhancing operational efficiency
- Led cloud storage system initiative, securing initial savings of $20,000
- Directed budget planning, leading to a 12% reduction in expenses
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
Bar Manager
Bills Restaurant
Cardiff, UK
08.2019 - 07.2020
- Led a team of five members, boosting order processing efficiency by 20%
- Minimized waste with efficient resource planning
- Adapted to customer preferences with new seasonal menu creations, boosting peak hour revenue significantly
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Operations Manager
Fox Moving and Storage
Cardiff, UK
01.2017 - 04.2019
- Surpassed annual budget and KPI goals
- Supervised daily tasks of a 15-member crew, achieving an 18% productivity rise
- Boosted customer satisfaction through optimized route planning
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Field Service Coordinator
Bright House
Cardiff, UK
08.2012 - 01.2016
- Streamlined team operations and improved performance through effective issue resolution
- Enhanced customer experience by resolving issues promptly and efficiently at the first call
- Collected and analyzed technical data, leading to significant process adjustments.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Organized service technicians' schedules, ensuring all deadlines were met.
- Processed invoices for field technician services and equipment repairs.
Education
BSc - Geography
University of Wales
Swansea, UK08.2012
Advanced Certificate - Environmental Management and Conservation
ACS Distant Learning
Robina, QLDSkills
- Project Management Expertise
- Environmental Conservation Strategies
- Environmental Regulations Compliance
- Resource Management
- Stakeholder Engagement
- Data Gathering and Evaluation
- Employee Supervision
- Vendor engagement
- Operations Management
- Report Writing
- Budget Administration
- Workflow Planning
- Facility Management
Volunteer Experience
- Volunteer - Bushland Restoration, Friends of Parks Queensland, Queensland, Current, Engaged in habitat restoration tasks, including invasive species removal and native planting, to support local biodiversity., Collaborate with environmental teams to monitor habitat conditions and implement sustainable land management practices.
- Volunteer - Wildlife Care and Habitat Maintenance, Currumbin Wildlife Sanctuary, Queensland, Current, Assist with wildlife care and habitat upkeep, directly contributing to conservation and rehabilitation initiatives., Educate visitors on conservation practices, fostering environmental awareness within the community.
Affiliations
- Gardening
- Surfing
- Photography
- Nature Walks
- Community Volunteering
- Origami
Timeline
Facilities, I.T, Asset & Office Manager
Aizer Group
08.2020 - 07.2024
Bar Manager
Bills Restaurant
08.2019 - 07.2020
Operations Manager
Fox Moving and Storage
01.2017 - 04.2019
Field Service Coordinator
Bright House
08.2012 - 01.2016
BSc - Geography
University of Wales
Advanced Certificate - Environmental Management and Conservation
ACS Distant Learning
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