Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Carer
Regis & Australian Unity Aged Care
01.2019 - Current
Ensure all residents are being treated with dignity and their choices are respected when providing care(i.e the 1me is suitable to provide personal care and they feel comfortable)
Be kind and respec`ul- recognise the person; say hello and always ask permission before assis1ng
Help residents live together with values established in the care home
Understanding how to respond to residents choices for changes to their care and where to escalate their enquiries
Ensure all residents equipment and care home equipment is in working order and always clean(i.e walking frames, walking s1cks, wheelchairs)
Ac1vely seek feedback from resident about my service and seek to address any concerns escala1ng to the registered nurse for assistance if required
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Remained alert to problems or health issues of clients and competently responded.
Built strong relationships with clients to deliver emotional support and companionship.
Planned, prepared, and served meals and snacks according to prescribed diets.
Determined specific needs and provided most appropriate level of services for patient well-being.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Transported individuals to events and activities, medical appointments, and shopping trips.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Assisted patients with self-administered medications.
Retail Assistant
Coles Supermarket
01.2010 - 12.2020
Customer service enquiries & complaints
Replenishing stock/ Maintaining stock level
Stocking goods in an organised way
Sorting the grocery products and assigning them with relevant labels and price tags
Keeping track of the products life and expiration dates
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Used POS system to process sales, returns, online orders, and gift card activations.
Assisted customers with prompt and polite support in-person and via telephone.
Worked closely with shift manager to solve problems and handle customer concerns.
Wait Staff Member
Telstra Dome Corporate Boxes
09.2009 - 01.2010
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Kitchen Hand
Bluestone Restaurant And Bar
03.2007 - 11.2008
Maintained clean, trash-free workspaces to maximize productivity and safety.
Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Learned other teammates' work tasks to train as backup.
Monitored food temperatures and quality throughout shifts.
Education
Certificate 3 Individual Support - Health Care
Job Training Institute
02.2018 - 11.2018
Diploma - IT
Rmit University
02.2006 - 1 2008
Diploma Of Business - Business
Australian Education Academy
02.2012 - 1 2013
Certificate 3 Dementia Essentials - Mental Health Services
Digital Traineeship Online
04.2023 - 04.2023
Skills
Meal planning and preparation
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Software
Microsoft office
Timeline
Certificate 3 Dementia Essentials - Mental Health Services
Digital Traineeship Online
04.2023 - 04.2023
Carer
Regis & Australian Unity Aged Care
01.2019 - Current
Certificate 3 Individual Support - Health Care
Job Training Institute
02.2018 - 11.2018
Diploma Of Business - Business
Australian Education Academy
02.2012 - 1 2013
Retail Assistant
Coles Supermarket
01.2010 - 12.2020
Wait Staff Member
Telstra Dome Corporate Boxes
09.2009 - 01.2010
Kitchen Hand
Bluestone Restaurant And Bar
03.2007 - 11.2008
Diploma - IT
Rmit University
02.2006 - 1 2008
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