Summary
Overview
Work History
Education
Skills
Timeline
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Chris Toma

Leppington,NSW

Summary

Motivated and compassionate registered pharmacist with a Bachelor of Pharmacy from the University of Sydney and a diverse background in community pharmacy, paediatrichospital placements, and high-volume customer service roles. Passionate about paediatric health, medication safety, and empowering patients through education. Seeking to contribute my clinical knowledge, problem-solving skills, and team-focused approach to the multidisciplinary pharmacy team at the Children’s Hospital at Westmead.

Overview

10
10
years of professional experience

Work History

Pharmacist

Chemist Warehouse Emerald Hills
04.2019 - Current
  • Delivered medication counselling, dose administration aid services, and clinical interventions.
  • Developed strong relationships with healthcare providers such as GPs, nurses, and aged care services to optimise patient care and medication adherence.
  • Developed strong problem-solving skills and precepted pharmacy students.
  • Managed high volume of prescriptions daily (1000 scripts) while maintaining excellent customer service and attention to detail.
  • Intern Pharmacist (2022 – 2023): Conducted medication dispensing and counselling under supervision. Developed clinical decision-making skills and familiarity with PBS regulations. Participated in dose administration aid preparation and quality use of medicines services
  • Student Pharmacist (2019 – 2022): Assisted in dispensing, customer service, and medication counselling. Gained foundational knowledge of community pharmacy operations

Pharmacy Student Placement

The Children’s Hospital at Westmead
06.2022 - 07.2022
  • Completed paediatric pharmacy placement as part of University curriculum.
  • Conducted an enriching work placement experience at The Children's Hospital at Westmead, under the guidance of Deputy Director of Pharmacy Demiana Yaacoub. Gained invaluable insights into hospital pharmacy operations by actively engaging ward rounds, dispensary activities, and various hospital pharmacy departments. This experience reinforced my passion for paediatric healthcare and further developed my clinical pharmacy knowledge.
  • Gained experience in paediatric dosing and multidisciplinary care.

Call Centre Agent

HCF (Health Insurance)
01.2022 - 01.2023
  • Assisted members with complex health insurance queries.
  • Communicated with empathy and clarity.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Customer Service Assistant

Woolworths
01.2016 - 01.2022
  • Maintained customer satisfaction in a fast-paced environment.
  • Built strong interpersonal skills.

Call Centre Agent

Commonwealth Bank of Australia
01.2018 - 01.2019
  • Handled direct banking enquiries and account services.
  • Strengthened communication and compliance skills.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Education

Bachelor of Pharmacy -

The University of Sydney
Sydney, NSW
11.2023

Skills

  • Clinical knowledge in adult and paediatric settings
  • Patient counselling and medication education
  • Accurate dispensing and medication reconciliation
  • Prescription verification
  • Medication dispensing
  • Customer service and communication skills

Timeline

Pharmacy Student Placement

The Children’s Hospital at Westmead
06.2022 - 07.2022

Call Centre Agent

HCF (Health Insurance)
01.2022 - 01.2023

Pharmacist

Chemist Warehouse Emerald Hills
04.2019 - Current

Call Centre Agent

Commonwealth Bank of Australia
01.2018 - 01.2019

Customer Service Assistant

Woolworths
01.2016 - 01.2022

Bachelor of Pharmacy -

The University of Sydney

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Chris Toma