Summary
Overview
Work History
Education
Skills
References
Timeline
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Chris Wong

Pyrmont,NSW

Summary

Engaging and patient Customer Service professional with 20 + years’ experience mainly in the Hospitality industry and working at the Star Casino. Possessing excellent customer relations building skills, working with VIP international guests, cultivating an exclusive image of the company. A Business leader and in management support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Volunteer Exhibition Assistant

Qtopia Sydney
05.2024 - Current
  • Provided exceptional customer service to exhibition attendees, addressing questions and concerns promptly and professionally.
  • Supported marketing efforts by distributing promotional materials and raising awareness of upcoming exhibitions.
  • Improved overall guest satisfaction by swiftly resolving any issues or complaints related to the exhibitions.

Covid Screening Station Officer

Sydney Local Health District -RPAH
01.2021 - 01.2023
  • Greeting staff, patients, and visitors
  • Taking temperatures with a thermal thermometer
  • Complete COVID-19 screening questions with all individuals entering the building
  • Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary
  • Ensuring all individuals use hand sanitizer prior to entering clinics.

Director Of VIP International Operation

The Star Entertainment Group
01.2017 - 01.2019
  • Manage the VIP Operation department and ensure the provision of high-level professional, efficient, and effective customer service in accordance with The Star corporate and International Rebate business
  • Budget Control Assist in the development of the department's business plan including an operating budget, labour levels and resource requirements and ensure that the department operates within approved operating margins for labour and operational expenses
  • Customer Focus Maintain a customer focus at all times, ensuring that customer service delivery is timely, effective, and efficient and that it meets both the customer's (internal and external) needs and corporate standards.

VIP Senior Executive

The Star City - Sovereign Room
01.2005 - 01.2017
  • Develop, execute, and issue complementariness to identified players against established guidelines and authority levels
  • Responsible for all patrons buy-in & settlement
  • Promote increased visitation from our international customers through the establishment of strong and personalised customer service
  • Provide information to customers on all Casino activities and ensure that a positive and friendly atmosphere for all customers is provided
  • Ensure that customer service delivery is timely, effective, and efficient and that it meets both the customers' needs and corporate/systems standards.

VIP Host

The Star City
01.2000 - 01.2005
  • Responsible for making all Star City patron feel welcome and comfortable
  • Promote positive guest relation and resolve guest complaints
  • Responsible for following proper procedures to process promotion redemption
  • Maintain and review player ratings and ensure complementariness, consistent with customer play.

Education

No Degree - Secondary Education

Sultan Ibrahim School
Kulai Johor. Malaysia
12.1980

Skills

  • Excellent Customer Service
  • Ability to work autonomously or part of a team
  • High problem-solving abilities
  • Excellent communication
  • Proficient in Microsoft applications
  • Leadership and management
  • Fluent in Multiple Languages
  • Teamwork and Collaboration

References

Available Upon Request

Timeline

Volunteer Exhibition Assistant

Qtopia Sydney
05.2024 - Current

Covid Screening Station Officer

Sydney Local Health District -RPAH
01.2021 - 01.2023

Director Of VIP International Operation

The Star Entertainment Group
01.2017 - 01.2019

VIP Senior Executive

The Star City - Sovereign Room
01.2005 - 01.2017

VIP Host

The Star City
01.2000 - 01.2005

No Degree - Secondary Education

Sultan Ibrahim School

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Chris Wong