Chris Zuo
Sydney,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Service Desk Analyst
LEK Consulting
05.2021 - Current
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Dressed and labeled cables for easy identification and traceability.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
Education
Bachelor of Science - Information Technology
University of Tech Sydney
Sydney, NSW11.2020
Skills
- Hardware Diagnostics
- Troubleshoot Connectivity
- Helpdesk Administration
- Diagnose Network Problems
- Ticket Changes
- Computer Hardware Troubleshooting
Certification
- CompTIA A+, [11/09/2022 - 03/03/2029]
- CompTIA Network+, [11/09/2022 - 03/03/2029]
- CompTIA Servers+, [11/09/2022 - 03/03/2029]
- Data Center Fundamentals (DCF)
- ITIL4
Timeline
Senior Service Desk Analyst
LEK Consulting
05.2021 - Current
Bachelor of Science - Information Technology
University of Tech Sydney
- CompTIA A+, [11/09/2022 - 03/03/2029]
- CompTIA Network+, [11/09/2022 - 03/03/2029]
- CompTIA Servers+, [11/09/2022 - 03/03/2029]
- Data Center Fundamentals (DCF)
- ITIL4
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