Chrisanthi Zois
Grange,SA
Summary
A dedicated, responsible, and passionate worker, seeking a progressive role in a reputable organization within the realms of customer service.
Experienced in a multitude of fields, including South Australian State Government, telecommunications, customer service, and hospitality, providing an offering of multiple skills and experiences to value and add into a new and challenging role.
As well as a Multi-talented customer service specialist effective at managing information, client concerns, processing transactions and offering team member support with speed and efficiency.
Knowledgeable with excellent relationship building and critical thinking skills.
Overview
4
4
years of professional experience
Work History
Service Delivery Officer
Service SA - Department of Infrastructure and Transport
08.2022 - Current
- Communicate with clients in an effective and efficient manner while having a respectful and diverse attitude
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Providing great customer service skills to a wide range of customers with different ethnicities and cultural backgrounds
- Maintain a positive working relationship with fellow staff and management
- Process a wide range of transactions such as transfers of driver's licences and vehicles from interstate / overseas
- Issue of Learners and Provisional Driver licences
- Approving Disability parking permits
- Inputting clients medical information and updating Certificates of Fitness to insure fit to drive
- Registering My SA Gov accounts for clients and assisting them with signing up to Direct Debit Scheme
- Creating new clients in TRUMPS data base
- Verifying primary documents
- Assessing full evidence of identity and insuring it meets standards
- Applying commonwealth pension cards to clients files for registration and licensing discount entitlements
- Liaising with interstate jurisdictions regarding client information
- Liaising with other areas in Service SA and DIT relating to client information and inquires
- Resolving escalated clients' issues promptly and effectively
- Assisting customers with all issues in my job scope
- Checking over co workers transactions if they require an over ride for certain transactions
Taxation Officer
The Public Trustee - Department of the Attorney General
05.2022 - 07.2022
- Maintained up-to-date contact information for each case under review.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Prepared yearly Tax Returns for multiple trust accounts with The Public Trustee
- Lodged yearly Tax returns to the Australian Taxation Office using specific portals
Mobile Support Specialist - DELV
Government of South Australia, SA Health
02.2021 - 03.2022
- Working effectively in a team environment to provide outstanding and professional infrastructure and telecommunication services to South Australian Allied and Health Care workers
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns for South Australian Local Health Networks such as The women's and Children's Hospital, The Lyell McEwin Hospital and many more health care are settings in South Australia.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Organized repair and replacement of device components and systems.
- Responded to support tickets within established timeframe to improve customer service.
- Responded to 40-80 individual tickets every week to provide end-user support on systems and software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Set up and configured Apple and Samsung devices for incoming and preexisting employees and loaded required software and server permissions.
- Purchasing new service numbers for government health care employees through Optus and Telstra
- Purchasing devices for COVID 19 vaccination clinics
- Working alongside Optus Service Desk Manager and account holder of Optus Gov and Telstra
- Assisting Chief Public Health Officer (Nicola Spurrier) and other corporate department CEOs with their mobile device services
- Completed daily data entry for multiple processes and information.
- Maintained records for billing and mobile service areas.
- Provided diverse assistance to Nurses and Allied health care workers.
- Moving government owned services to private ownership
Skills
- Customer service skills
- Attention to detail
- Fast learner
- Decision-making skills
- Communication Skills
- Teamwork skills
- Reliability
- Professionalism
- Positive attitude
- Self-motivation
- Empathetic
Refrences
Manager, Sandra Marchetti
Assistant Manager, Kelly Ryder
Timeline
Service Delivery Officer
Service SA - Department of Infrastructure and Transport
08.2022 - Current
Taxation Officer
The Public Trustee - Department of the Attorney General
05.2022 - 07.2022
Mobile Support Specialist - DELV
Government of South Australia, SA Health
02.2021 - 03.2022
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