Chris & Heather Yardley
Airlie Beach,QLD
Summary
Detail-oriented leaders renowned for enhancing operational efficiency through innovative process improvements and budget management. Committed to driving compliance and delivering exceptional service aligned with organizational goals. Dynamic professional with strong expertise in team management and compliance oversight. Proven ability to drive process improvements and manage budgets effectively, ensuring successful project coordination and training development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resort Managers
Belgravia
Airlie Beach, QLD
09.2022 - Current
- Oversaw daily operations of resort facilities and guest services.
- Coordinated staff schedules to ensure adequate coverage for all areas.
- Managed guest inquiries and resolved issues promptly and efficiently.
- Maintained inventory of supplies and equipment for resort operations.
- Trained new staff on resort policies, procedures, and customer service standards.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Monitored inventory levels and ordered supplies when needed.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and new employee hiring.
Skills
- Team management
- Budget management
- Training development
- Process improvement
- Compliance oversight
- Project coordination
- Property maintenance
- Front desk operations
- Reservation management
Certification
- CPR
- First aid
- WWCC
- National police check
- Drivers License
- WHS Certified (Chris)
Timeline
Resort Managers
Belgravia
09.2022 - Current