Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chrisine Conroy

Emu Creek,NSW

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.


Experienced Customer Service Representative with 15 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.


Dedicated Carer brings a background visiting patients in-home and assisting with bathing and grooming activities, housework, outings for shopping and doctors appointments and social. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed and caring. This postion was casual on call.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Insurance Specialist

QBE Insurance
03.2014 - 10.2024
  • Evaluated risk exposures accurately by conducting thorough analyses of insurance applications and client data.
  • Designed tailored insurance solutions for clients based on their unique needs and risk profiles.
  • Mentored junior staff members, fostering a positive work environment that promoted professional growth.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Maintained high standards of customer service by building relationships with clients.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

Customer Service Representative

Complete Office Supply
02.2010 - 03.2014
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Home Care Provider

Southern Cross Care
12.2009 - 03.2010
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Skills

  • Insurance regulations knowledge
  • Training and mentoring
  • Compliance Monitoring
  • Policy administration
  • First aid certificate
  • OHS Knowledge

Certification

Certificate III in Administration

First Aid Certificate

Working with Children

National Police Check

NDIS Certification


Timeline

Senior Insurance Specialist

QBE Insurance
03.2014 - 10.2024

Customer Service Representative

Complete Office Supply
02.2010 - 03.2014

Home Care Provider

Southern Cross Care
12.2009 - 03.2010

Certificate III in Administration

First Aid Certificate

Working with Children

National Police Check

NDIS Certification


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Chrisine Conroy