Chrislam Jan Duarte
North Plympton,SA
Summary
Result-Driven individual that has been able to work for both Customer/Provider Service Operations for the Health Care field and Hospitality. Demonstrated ability to manage workflows during peak times, ensuring exceptional Provider or Customer service experiences, may it be through insurance policies or dining experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chef
Bocelli Caffe Ristorante
Adelaide, 5000
06.2023 - Current
- Managed kitchen operations, ensuring efficient workflow during peak hours.
- Prepared and cooked authentic Italian dishes using traditional recipes.
- Collaborated with front-of-house staff, improving customer dining experience.
- Supervised kitchen team, providing guidance and training on food safety practices to uphold standards.
Market Research Analyst
Accenture
Cebu City, Philippines
05.2017 - 12.2021
- Conducted market analysis to identify trends and consumer preferences, influencing product development strategies.
- Developed insightful reports to support strategic decision-making initiatives, enhancing clarity and focus for stakeholders.
- Managed data collection processes for various market research projects, ensuring comprehensive data accuracy and relevance.
Provider Services Specialist
Convergys Philippines
Cebu City, Philippines
05.2011 - 12.2016
- (Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to doctors' and medical professionals' inquiries on patients' health care insurance eligibility, benefits, and claims.
- Provided customer support for healthcare providers through various communication channels.
- Managed provider inquiries and resolved issues efficiently and effectively.
- Coordinated training sessions for new staff on system usage and best practices.
Education
Diploma - Hospitality And Tourism Management
TAFE SA
SA01-2024
Bachelor of Science - Nursing
University of San Carlos
Cebu City Philippines03-2011
Skills
- Kitchen operations
- Multitasking and organization
- Customer service
- Adaptability
- Effective communication
- Conflict resolution
- Call center operations
- Data analysis
- Microsoft Office expertise
- Excellent English Skills
- Market research
Certification
- Certificate III in Hospitality
- Certificate IV in Hospitality
- Pearson English Test - Superior Score Obtained
Timeline
Chef
Bocelli Caffe Ristorante
06.2023 - Current
Market Research Analyst
Accenture
05.2017 - 12.2021
Provider Services Specialist
Convergys Philippines
05.2011 - 12.2016
Diploma - Hospitality And Tourism Management
TAFE SA
Bachelor of Science - Nursing
University of San Carlos