Chrislyn Hamilton
Alkimos,Western Australia
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Lowes Manhattan PTY LTD
Mirrabooka
05.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Call Centre Operator
Jim's Group PTY LTD
Perth, WA
10.2022 - 03.2023
- Adapting quickly to new technology and software applications.
- Appointment setting,
- Attending to client enquiries.
- Handling Client complaints
- High call volumes.
- Reaching and exceeding KPIs.
Customer Service Officer
Department Of Communities
Mirrabooka
01.2022 - 09.2022
- Taking a high amount of inbound calls.
- Data Entry.
- Processing Applications for COVID-19 Isolation Payments.
- Handling customer enquiries as well as any complaints, and escalating where necessary according to the company procedures.
Motor Asset Consultant
RAC Distributions PTY LTD
Joondalup, WA
06.2021 - 09.2021
- Gave general advice on Motor insurance products.
- Achieving KPIs for the month.
- Taking a high amount of inbound calls.
- Building rapport and discovering member needs.
- Maintaining member profiles and updating information where necessary.
Customer Service Officer
IiNet
Subiaco, WA
08.2014 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Completed data entry to record call notes, suggestions and questions.
- Promoted company brand and unique offerings through personalized customer service.
Sales and Service Consultant
IAG Insurance
West Perth
11.2013 - 07.2014
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Area Manager
McDonald's
Redcliffe, QLD
11.2010 - 11.2013
- Provided coaching and mentoring to employees.
- Handling customer complaints or requests and resolved issues without need to escalate.
- Worked front counter, drive-thru and other areas.
- Reduced customer wait times by quickly operating customer window and sales register.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Retail Assistant
Lush Fresh Handmade Cosmetics
Brisbane, QLD
04.2010 - 10.2010
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Dual Diploma - Social Media Marketing And Entrepreneurship
College of Adult Learning
Perth, WAHigh School Diploma -
Redcliffe State High School
Redcliffe, QLDCertificate III - Retail
TAFE Queensland
Bracken Ridge, QLDSkills
- Exceptional Telephone Etiquette
- Training and Development
- Conflict Resolution
- Retention
- Microsoft Word, Outlook, Excel Proficiency
- Exceptional Interpersonal Communication
- Positive and Constructive Feedback
- Passionate about Mentoring
- High Customer Service Standards Adherence
- Leading Team Meetings
Extended Time out of Workforce
Between 2015 and 2021, I took time away from the workforce, as I became a parent. I spent that time taking care of my child, ensuring that they would be ready to enter the schooling world, and also took some time to recuperate, so I could return to the workforce with a steady transition. I believe I am ready to hit the ground running in terms of my professional and personal development.
REFEREES
Savannah Fletcher
Store Manager - Lowes Menswear
08 9207 1047
Joel Heywood
Artist Manager
0447 008 414
Timeline
Assistant Store Manager
Lowes Manhattan PTY LTD
05.2023 - Current
Call Centre Operator
Jim's Group PTY LTD
10.2022 - 03.2023
Customer Service Officer
Department Of Communities
01.2022 - 09.2022
Motor Asset Consultant
RAC Distributions PTY LTD
06.2021 - 09.2021
Customer Service Officer
IiNet
08.2014 - 01.2015
Sales and Service Consultant
IAG Insurance
11.2013 - 07.2014
Area Manager
McDonald's
11.2010 - 11.2013
Retail Assistant
Lush Fresh Handmade Cosmetics
04.2010 - 10.2010
Dual Diploma - Social Media Marketing And Entrepreneurship
College of Adult Learning
High School Diploma -
Redcliffe State High School
Certificate III - Retail
TAFE Queensland