Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chrisne Jacobie

Chinchilla

Summary

Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Motivated employee who learns quickly in fast-paced, high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Workshop Supervisor

WDC Equipment & Contractin
07.2024 - Current
  • Managed workshop schedules and resources, ensuring timely completion of projects within budget constraints.
  • Maintained neat and clean work areas to maximize efficiency and safety.
  • Designed custom storage solutions for the workshop that maximized space utilization while maintaining organization.
  • Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
  • Reduced equipment downtime by implementing preventive maintenance programs and managing repair schedules proactively.
  • Fostered a positive work culture by promoting open communication, teamwork, and recognition of individual achievements.
  • Assisted in the recruitment process for new hires, conducting interviews, background checks, onboarding tasks as needed.
  • Conducted regular safety audits of the workshop facilities identifying potential hazards and ensuring compliance with OSHA regulations.
  • Developed comprehensive progress reports detailing project status, resource allocation, and potential obstacles for management review.
  • Controlled costs by effectively managing supplies and labor hours.
  • Successfully managed multiple high-stakes projects simultaneously, balancing competing priorities to achieve on-time completion.
  • Implemented preventive, corrective, and predictive maintenance policies.
  • Enhanced team productivity by providing regular training and development opportunities for staff members.
  • Implemented cost-saving initiatives that improved overall profitability without compromising product quality or customer satisfaction.
  • Collaborated with other department supervisors to coordinate cross-functional projects and streamline operations.
  • Maintained a safe and organized work environment by enforcing strict adherence to safety protocols and guidelines.
  • Evaluated employee performance regularly, providing constructive feedback and implementing targeted improvement plans when necessary.
  • Coordinated with vendors and suppliers to secure competitive pricing on raw materials and components.
  • Optimized inventory levels through careful monitoring and forecasting of supply needs, reducing costs associated with excess stock or shortages.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Sourced suppliers and purchased necessary materials for work.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
  • Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
  • Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.

Auxiliary Firefighter

QLD Fire and Emergency Services
01.2018 - Current
  • Participated in ongoing professional development activities to stay informed on best practices within firefighting techniques and technologies.
  • Enhanced emergency response efficiency by conducting regular equipment inspections and maintenance tasks.
  • Minimized property damage during fires by employing effective fire containment strategies.
  • Promoted a safe working environment for all firefighters through consistent adherence to safety guidelines and protocols.
  • Reduced response times to emergencies by participating in efficient pre-planning exercises and drills, refining team coordination skills.
  • Established strong rapport with local businesses, fostering relationships that facilitated cooperation during emergency responses.
  • Expanded knowledge of hazardous materials handling, enabling more effective response to incidents involving toxic substances or environmental dangers.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Documented equipment maintenance to enable tracking history and maintain accurate records.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Participated in community outreach programs to raise awareness of fire prevention and safety measures.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Provided vital support during medical emergencies, administering first aid and assisting paramedics as needed.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Working as part of a team, as well as independently when required.
  • Operate specialist firefighting and rescue equipment in a safe and effective manner.
  • Improved team communication during high-pressure situations through comprehensive training in radio communications.
  • Developed effective relationships with other fire departments, increasing collaboration opportunities and information-sharing during multi-agency responses.
  • Responded to emergency calls and provided medical assistance to injured individuals.

Operator

DMAC Roma
07.2023 - 03.2024
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Performed inspections and routine maintenance on equipment.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Communicate with other team members to ensure safety and efficiency.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Perform other related duties as assigned by management.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Worked outside in all weather conditions.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Maintaining cleanliness of machines.
  • Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
  • Efficiently read and interpreted maps and plans.
  • Adhered to safety protocols during all tasks, minimizing risks associated with power tools and heavy machinery usage.
  • Kept accurate records of defective units or products.
  • Operated power tools safely and efficiently.

Assistant Parts Manager

Brown & Hurley Roma
06.2022 - 07.2023
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Provided timely, insightful and accurate reports to upper management.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Located new vendors with better costs per unit and set up favourable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Supervised and trained staff on product knowledge and customer service.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Coordinated with marketing teams to develop promotional materials and advertising campaigns for parts sales, driving increased revenue and brand awareness.

Service Manager

Longreach Toyota
09.2009 - 06.2022
  • Met with customers to discuss service needs and offer available solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Maintained records of service transactions and customer feedback for future reference.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Ensuring compliance according to company standards.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Analyzed service reports to identify areas of improvement.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented inventory management systems to reduce costs and increase efficiency in service department.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Monitored inventory levels and placed orders to replenish stock.

Education

Certificate III - Business Administration

RAPAD Skilling
Longreach
11.2016

High School Diploma -

Longreach State High School
Longreach
11.2016

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Schedule Preparation
  • Policy Implementation
  • Strong Work Ethic

Certification

  • Conduct Roller Operations (RIIMPO317F)
  • High Risk/Forklift License
  • MR Drivers License
  • White Card / Prepare to Work Safely in the Construction Industry (CPCWHS1001)
  • Provide Cardiopulmonary Resuscitation (HLTAID009)
  • Provide Basic Emergency Life Support (HLTAID010)
  • Provide First Aid (HLTAID011)
  • Provide Advanced Resuscitation and Oxygen Therapy (HLTAID015)
  • Apply Work Health and Safety Regulations, Codes and Practices in the Workplace (UEECD0007)
  • Conduct In-Service Safety Testing of Electrical Cord Connected Equipment and Cord Assemblies (UEERL0003)
  • Inspect & Clean Machinery, Tools & Equipment to Preserve Biosecurity [Weed & Seed] (AHCBIO203)
  • Blue Card
  • Certificate for Qualified Service Advisor - 2016 & 2019
  • Certificate III in Automotive Sales - 2017
  • Certificate II in Coaching - 2015
  • Certificate II in Workplace Practices - 2014
  • Certified with AutoReg to register vehicles

References

Katherine Williams, WDC Equipment & Contracting, Fleet Controller, 0413 654 718

Darryl McClure, Central Highlands Toyota, Dealer Principal, 0487 100 076

Timeline

Workshop Supervisor

WDC Equipment & Contractin
07.2024 - Current

Operator

DMAC Roma
07.2023 - 03.2024

Assistant Parts Manager

Brown & Hurley Roma
06.2022 - 07.2023

Auxiliary Firefighter

QLD Fire and Emergency Services
01.2018 - Current

Service Manager

Longreach Toyota
09.2009 - 06.2022

Certificate III - Business Administration

RAPAD Skilling

High School Diploma -

Longreach State High School

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Chrisne Jacobie