Summary
Overview
Work History
Skills
References
Timeline
Generic

Chrissy Crosswell

Summary

Accomplished Executive Assistant with extensive experience at Air New Zealand, specializing in providing high-level support to executives while managing confidential information with the utmost discretion. Demonstrates exceptional organizational and communication skills that drive workflow efficiency and enhance service quality. Proficient in Microsoft Office Suite and various operational systems, showcasing a proactive approach to problem-solving and adaptability in dynamic environments.

Overview

20
20
years of professional experience

Work History

EA to the Chief Customer & Sales Officer

Air New Zealand
09.2023 - Current
  • Provide a full range of executive support to the Chief Customer and Sales Officer.
  • Coordinate extensive travel arrangements over different time zones.
  • Schedule and organize meetings, maintaining comprehensive documentation for easy reference.
  • Organize quarterly DR meetings, securing various venues, and managing accommodations.
  • Managing email correspondence efficiently..
  • Collaborated with cross-functional teams for support and improved productivity.
  • Managed creation and dissemination of fortnightly Leader reports for leadership.
  • Project work as tasked, e.g. Optimized workspace layout to promote a more collaborative environment.

EA to the Executive Suite (Contract Role)

Air New Zealand
02.2023 - 09.2023
  • Provide high-level support to the Executive Leadership Team, including the CEO.
  • Extensive diary management.
  • Events & sourcing of venues for offsite meetings
  • Travel bookings
  • Itineraries
  • Expenses
  • Approvals
  • Catering
  • Served as the primary contact for work task overflow.
  • Various other tasks as requested

EA to Governance Lead – Office of the Chief Secretary and the Assistant Chief Secretary

The Salvation Army
05.2022 - 11.2022
  • Company Overview: The Salvation Army Australia assists individuals experiencing hardship or injustice.
  • Provide a full range of executive support to the Governance Lead, Office of the Chief Secretary, and the Assistant Chief Secretary.
  • Streamlined daily operations by regularly reviewing diaries, emails, meetings and travel demands and identifying and resolving potential issues
  • Provide Executive Support to Committees as required
  • Provide support to the executive office.
  • Develop a range of reports, documentation and presentations for meetings as required
  • Responsible for developing and updating the Yearbook for the Australia Territory
  • Coordinate and update the Territorial Calendar
  • Collate and manage details of conferences across the Territory
  • Coordinate, track and document all Specified Donations according to the Australian Charities and Not-for-Profits Commission (ACNC) requirements
  • Ensure sound document control and record management of key information is maintained, developing and utilizing filing and retrieval systems.
  • Establish and maintain effective confidential administrative processes
  • Manage a range of financial processes including expenses, corporate card, invoices etc.
  • Develop relationships with a range of external and internal stakeholders
  • Collaborate effectively with other executives, staff and EAs to ensure meetings and events are well planned
  • Undertake a range of office administration tasks to ensure the smooth running of the office and its functions.

EA to Secretary for Mission

The Salvation Army
02.2018 - 05.2022
  • Provide full range of executive support to Secretary for Mission ensuring the effective management of schedule and workload
  • Diary management
  • Coordinate and schedule travel
  • Coordination of meetings onsite and offsite including full portfolio gatherings
  • Prioritisation of emails
  • Expenses, Budget
  • Establish and maintain administrative processes
  • Develop relationships with a range of external and internal stakeholders
  • Work in conjunction with other Executives and EAs

EA/Office Manager (3-month Temp Position)

The Salvation Army
09.2017 - 12.2017
  • EA to Territorial Social Program Director and Social Program Secretary
  • Management of Diary, emails and meetings
  • Scheduling of travel
  • Conference Workshops
  • Overseeing of 25 team members for correspondence, admin and travel
  • Purchasing of equipment for team
  • Assistance with projects as required

PA to Director Community Health Services

St John Ambulance
10.2015 - 08.2017
  • Company Overview: St John is at the frontline of medical response, providing Ambulance Services throughout New Zealand
  • Administrator, Coordinator & Program Support for various projects throughout the year
  • Support the Director of Community Health Services including: Effective schedule management to ensure timely flow of day to day business
  • Ensure administrative duties, including correspondence, reports and filing are processed meeting deadlines and maintaining professional standards formats
  • Act as the key point of contact between the Director and the organisation – facilitate meetings through timely organisation of venues, efficient note-taking, distribution of documents and follow-up filing
  • Maintain efficient coordination, administration and general support to the Community Health Services team as required including travel arrangements
  • Co-ordinate and support community care initiatives including support to regional community care managers and external stakeholders for specific initiatives
  • Purchasing of all resources and general administration support to the Community Health Services Team
  • Contribute to a safe and healthy workplace through consistent support for health, safety and wellness activities, including application and promotion of associated initiatives, policies, procedures and risk management
  • Various reports generated on a regular basis to wider team
  • St John is at the frontline of medical response, providing Ambulance Services throughout New Zealand
  • We're also part of a much broader picture of health care, through our provision of first aid training, event medical services, AEDs (defibrillators), first aid kits and supplies, medical alarms, youth groups and a wide range of community programs

Community Programs Administration Team Leader

St John Ambulance
01.2015 - 10.2015
  • Provide leadership, management, co-ordination and support to the region’s Community Programs administration team
  • Oversee effective, efficient and execution of all administration tasks
  • Building and maintaining proactive, constructive and professional relationships with all members and other stakeholders
  • Accurate minute taking at meetings and all meeting notes are distributed in a timely manner, and in ways that maintain confidentiality
  • Drafting publications/communications for manager review and distribution
  • Ensure Administration team is on My Pathway and attending all workshops to ensure progression within team
  • Ordering of resources for all programs

Community Programs Administrator

St John Ambulance
03.2012 - 01.2015
  • Provide administrative and co-ordination support to the Community Programs Team and Manager in particular FED’s/HF (Friends of the Emergency Dept and Hospital Friends) and Youth Program Northern Region
  • Preparing creative material/resources for program functions
  • Administer website enquiries and liaise with Students/Guardians for course queries
  • Follow through Police Disclosure checks
  • Liaise with Team Leaders for observation shifts
  • Administer Induction packs and complete all returned Induction paperwork including ordering of uniform and name badges
  • Stock control for packs, uniform and brochures
  • Distribute course availability and handle registrations for courses and camps
  • Maintain records from courses/camps and completion of application forms for students/leaders
  • Generate/distribute Certificates, Badges and Epaulettes
  • Liaise with Course Co-Ordinator’s, Divisional, Area and District Managers
  • Attend team meetings and communicate effectively
  • Ensure relevant documentation is maintained for moderation purposes for both FED’s/HF and Youth
  • Generate refunds, invoices and Area Committee charges

Clinical Education Administrator

St John Ambulance
03.2008 - 03.2012
  • Prepare course material and organise course venues, catering and accommodation
  • Collate training resources, materials and evaluation sheets
  • Track all training and maintain records providing relevant reports as required
  • Prepare and lodge unit standards with NZQA
  • Track online learning of students
  • Complete Internal Application forms by entering students onto data base and course
  • Liaise with Regional Managers once students have completed course with advice to operations
  • Attend to internal customer enquiries and students for course queries
  • Organise Tutors and arrange weekly wages for casual tutors
  • Ensure availability of driving vehicles for driving courses
  • Update student details on data base and data entry of assignment progress

Personal Assistant to Head of Drama

Diocesan School for Girls Auckland
08.2004 - 03.2008
  • Assist Drama Teachers including diary management, minute taking and data entry
  • Liaise with Itinerant teachers, oversee bookings with students and process Itinerant timesheets
  • Produce Programs and Posters for productions
  • Assisting with the preparation of teaching resources as required including supplying and sourcing information from Internet
  • Stationary supplies
  • Co-ordinate budget requests and maintain budget records
  • Producing certificates and ticketing for performances
  • Student recharges
  • Co-ordinate travel arrangements, conference bookings
  • Co-ordinate parent helpers for Senior and Middle School Musicals and Dance evenings
  • Maintain drama library
  • Prepare materials, equipment and resources for teachers on request and in advance of lessons

Skills

  • Supporting executives and general managers
  • High Standards of Conduct
  • Proficient in Handling Sensitive Information
  • Strong Organizational Skills
  • Workflow Optimization
  • Strong communication skills
  • Exceptional time and workload management skills
  • Works effectively, both independently and collaboratively
  • Service Excellence
  • Positive and adaptable work ethic
  • Effective Solution Development
  • Initiative to make decisions
  • Advanced knowledge of Microsoft Office, Outlook, Teams, Access, Word, Excel, PowerPoint, Publisher, Adobe, Visio, OneDrive, Workday, Diligent, Fraedom, Flexi-Purchase, Esker, Sentient, Quik, MYIDtravel, Coupa, Payglobal, BoardPro, TechOne, STJ, Synergetic, EPOS, Musac, and various other systems

References

Available on request

Timeline

EA to the Chief Customer & Sales Officer

Air New Zealand
09.2023 - Current

EA to the Executive Suite (Contract Role)

Air New Zealand
02.2023 - 09.2023

EA to Governance Lead – Office of the Chief Secretary and the Assistant Chief Secretary

The Salvation Army
05.2022 - 11.2022

EA to Secretary for Mission

The Salvation Army
02.2018 - 05.2022

EA/Office Manager (3-month Temp Position)

The Salvation Army
09.2017 - 12.2017

PA to Director Community Health Services

St John Ambulance
10.2015 - 08.2017

Community Programs Administration Team Leader

St John Ambulance
01.2015 - 10.2015

Community Programs Administrator

St John Ambulance
03.2012 - 01.2015

Clinical Education Administrator

St John Ambulance
03.2008 - 03.2012

Personal Assistant to Head of Drama

Diocesan School for Girls Auckland
08.2004 - 03.2008

Similar Profiles

CREATE PROFILE
Chrissy Crosswell